7-10 years as a senior IT business systems analyst for Guidewire ClaimCenter Cloud implementations
Strong background in property and casualty (P&C) insurance processes and Guidewire products
Proven ability to lead strategy discussions and create precise requirement documents
Skilled in influencing decision-making with a focus on business outcomes
Excellent communication, negotiation, and organizational skills
Ability to build strong relationships with stakeholders and technical teams
Strong problem-solving skills with a sense of ownership and accountability
Experience with MS Office Suite and Agile Scrum methodology, including tools like JIRA DevOps
Bachelor's degree or higher
Responsibilities
Collaborate with claims adjusters, managers, legal teams, and stakeholders to gather requirements
Document business needs into functional specifications, including use cases and user stories
Work with technical teams to configure the platform to meet business requirements
Customize ClaimCenter to support various stages of the claims lifecycle
Define business rules and automate tasks within ClaimCenter
Analyze business processes for improvement opportunities
Facilitate discussions and communicate complex technical concepts clearly
Ensure collaboration between business and technical teams
Coordinate User Acceptance Testing (UAT) and post-implementation validation
Provide post-implementation support and drive continuous improvements
Lead initiatives for upgrading Guidewire InsuranceSuite functionality
Manage business changes and ensure effective communication with end-users
Benefits
Opportunities for professional development and certifications
Collaborative work environment with cross-functional teams
Exposure to large-scale Guidewire implementations
Engagement in continuous improvement initiatives
Support for work-life balance and flexible working arrangements
Full Job Description
Role description
Job Title: Senior Specialist - Business Analysis
Job Overview:
A Guidewire ClaimCenter Business Systems Analyst (BSA) plays a pivotal role in configuring managing and optimizing the ClaimCenter module of Guidewire focusing on entire claims lifecycle from first notice of loss FNOL to claims resolution
The BSA is integral to gathering requirements designing business processes and ensuring the systems functionality aligns with both business needs and regulatory standards
Responsibilities:
Work closely with business users such as claims adjusters claim managers legal teams and other relevant stakeholders to understand their requirements for handling claims
Document and translate business needs into functional specifications. This can include use cases user stories and acceptance criteria that align with Guidewire ClaimCenter capabilities. These might include specific workflows claims routing claim assignment rules and notifications
Work with technical teams to ensure that the platform is configured to meet the requirements of the business. This can include setting up claims workflows claims intake processes adjusting the claims lifecycle stages and setting up integrations with other systems like PolicyCenter or BillingCenter or external systems such as third-party claims data providers or payment systems
Help to configuring and customizing ClaimCenter to support the various stages of the claim's lifecycle FNOL claims investigation adjuster assignments claim settlement subrogation and closure
Define business rules and workflows in ClaimCenter This could involve automating tasks such as claims routing setting up approval hierarchies managing task assignments and adjusting claims workflows based on business requirements
Analyze current business processes and identify opportunities for process improvements
Facilitate discussions manage expectations and communicate complex technical concept in a clear and understandable manner
Ensure smooth collaboration between business and technical teams
Work with Quality Assurance team to ensure the test strategy test plans are aligned with the business requirements and adheres to quality standards Coordinate User Acceptance Testing UAT and post implementation validation
Provide postimplementation support including troubleshooting issues communicate the impact to business users also work on finding solutions or workarounds managing enhancements and driving continuous improvements to ensure optimal system performance
Lead initiatives to upgrade or enhance the Guidewire InsuranceSuite functionality as new versions or features become available
Support the management of business changes ensuring that any process or system change is well communicated and adopted by end-users.
Required Qualification:
At least 7 - 10 years of experience working as a senior IT business system analyst for Guidewire ClaimCenter Cloud implementations
Strong background in P&C insurance processes Guidewire products and their implementation configuration and customization
Ability to lead strategy and requirement discussions and create precise requirement document
Ability to influence decision making with focus on business outcomes
Strong communication negotiation documentation organizational and planning skills
Ability to create strong relationships and work collaboratively with multiple stakeholders and technical teams
Strong problem-solving skills with a strong sense of individual ownership and accountability
Experience with MS Office Suite and Agile Scrum methodology using Agile Management tools such as JIRA DevOps
Must have bachelor's degree or higher
Preferred Qualification:
Current Certification in Guidewire Cloud for Analysts Certified Ace preferred
Experience in leading Large Scale Guidewire implementations including the ability to manage multiphase projects
Knowledge of regulatory frameworks and compliance standards within the P&C insurance industry
