7-10 years of product management experience, including managing PMs
Proven ability to execute complex, multi-team strategies with measurable outcomes
Experience enhancing onboarding and activation in B2B SaaS environments
Familiarity with AI-powered products and data science tradeoffs
Strong collaboration skills with operations, implementation, support, and customer success teams
Excellent executive communication skills and decision-making under ambiguity
Experience in vertical SaaS or field service is a plus
Responsibilities
Lead the execution of the onboarding strategy for new and existing customers
Drive customer success through insights and health monitoring
Resolve customer support issues directly through the agent
Utilize field results to inform future strategy phases
Hire, coach, and develop a team of product managers
Collaborate with Engineering, Design, Data Science, and post-sales teams
Coordinate with domain teams to ensure clear ownership and tracking of onboarding products
Define and monitor key metrics related to product utilization and customer churn
Benefits
Flexible time off and support for autonomous work
Comprehensive health benefits including medical, dental, and vision coverage
Parental leave and fertility support services
Financial planning tools and legal advisory services
Recognition programs for outstanding work
Full Job Description
What you'll do:
Lead execution of our agentic onboarding strategy across new and existing customers
Drive agentic success: insights, health monitoring and recommendations that move customers to full use of what they bought
Own support resolution, helping customers solve day-to-day issues through the agent instead of a ticket
Use results from the field to shape the next phases of the strategy
Hire, coach and grow a team of PMs
Partner with Engineering, Design, Data Science, the Agent Platform team and post-sales teams
Rally the domain teams whose products customers set up during onboarding, with clear owners and shared tracking
Define and track metrics for time to value, product utilization, support resolution and churn
What you'll bring:
7-10 years of product management experience, including managing PMs
Track record of executing complex, multi-team strategies to measurable results
Experience improving onboarding, activation or time to value in B2B SaaS
Experience shipping AI-powered or agentic products, with fluency in evaluation and data science tradeoffs
Comfort partnering closely with operations, implementation, support and customer success teams
Clear executive communication, with the judgment to make calls under ambiguity
Vertical SaaS or field service experience a plus
Be Human With Us: Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
