Job Summary:The Regional Manager of Asian Cuisine Operations and Merchandising will strategize and supervise our franchise operations within the designated region, with a focus on Asian cuisine programs such as sushi, dumplings, pan-Asian dishes, and more. This role is pivotal in enhancing operational efficiency, driving regional financial growth, boosting performance, and nurturing the growth of our programs. The position demands a skilled professional experienced in regional management, coaching, strategic merchandising decisions, and analyzing Profit and Loss (P&L) statements.
Supervisory Responsibilities:- Recruit and train managers, aligning them with our company's vision and regional objectives.
- Oversee the schedules and workflows of managers specializing in Asian cuisine, ensuring an efficient and productive regional work environment.
- Conduct performance evaluations, providing targeted feedback to foster employee development.
- Enforce company policies during disciplinary actions and termination procedures within the region.
Primary Duties/Responsibilities:- Collaborate with local retailers to align strategies and enhance program performance, coordinating with local merchandisers and retail leadership.
- Implement and oversee Brand and Regulatory Compliance Audit Checklists, ensuring compliance within regional Asian cuisine franchises.
- Formulate, initiate, and manage merchandising strategies within the region, driving customer engagement and sales growth.
- Monitor and manage inventory of Asian cuisine items, maintaining optimal levels, and minimizing turnover and shrinkage.
- Interpret audits and coach franchisees within the region to ensure compliance.
- Actively engage in regional franchisee recruitment to attract potential franchise partners.
- Supervise and support managers, providing development and guidance as necessary.
- Manage regional Asian cuisine franchise operations, executing strategies for peak performance.
- Set and enforce metrics, guidelines, and standards to assess the efficiency and effectiveness of regional Asian cuisine programs; continuously seek improvement opportunities.
- Evaluate and refine Asian cuisine program procedures within the region to enhance efficiency.
- Develop and enforce policies to streamline daily operations, increase customer satisfaction, and elevate the regional Asian cuisine experience.
- Oversee regional budgets and cost of sales for all Asian cuisine operations, ensuring alignment with financial objectives.
- Communicate new directives, policies, or procedures to managers, conducting regional staff meetings to discuss significant changes, address questions, and maintain morale.
- Generate comprehensive monthly reports and cultivate strong relationships with managers, franchisees, and merchandisers within the region.
- Address stakeholder inquiries promptly, offering effective solutions.
- Conduct regular visits to regional stores to monitor adherence to company standards for Asian cuisine operations.
- Assist in recruitment for stores, new store openings, and franchise transfers within the region.
- Monitor Asian cuisine sales in the region, identifying continuous growth opportunities.
- Develop and maintain fruitful relationships with regional Merchandisers.
- Oversee the recruitment and onboarding of new managers and supervisors specializing in Asian cuisine within the region.
Qualifications:- Technical Skills: Expertise in Asian cuisine operations, food preparation and presentation, and a comprehensive understanding of regional Asian cuisine lines, including sushi, dumplings, and pan-Asian dishes.
- Merchandising Skills: Proficiency in merchandising, product display strategies, understanding of customer behaviors and market trends within the region, and driving sales through effective merchandising.
- Regulatory/Food Safety & Brand Knowledge: In-depth knowledge of food safety regulations and our Asian cuisine product line within the regional context.
- Problem-Solving Skills: Efficient operational problem-solving, and capacity to address and resolve critical operation's issues promptly within the region.
- Leadership Skills: Strong administrative, interpersonal, and mentorship skills, with a proven track record of managing multiple projects simultaneously within a regional setting.
- Additional Skills: Strategic thinking capabilities, excellent communication skills, and a willingness to undertake challenging tasks beyond the role's primary responsibilities.
Education and Experience:- Bachelor's degree in business administration; preferred.
- At least 8 years of experience in operations management, ideally within the food and beverage industry or franchise management at a regional level.
- A minimum of 5 years of experience in managing and merchandising Asian cuisine, preferably in a regional franchise context.
- Receive and maintain ServSafe Manager Certification.
Physical Requirements:- Ability to sit for prolonged periods at a desk and work on a computer.
- Ability to lift up to 15 pounds occasionally.
- Ability to travel frequently within the region to oversee franchise operations, implement merchandising strategies, and foster business partnerships.
- Ability to Operate in confined spaces (kiosk).
Other Duties:Please note this job description isn't exhaustive. Duties and responsibilities may change, or new ones may be assigned at any time with or without notice.
