General InformationReq # WD00106765
Career area: Services
Country/Region: United States of America
State: North Carolina
City: Morrisville
Date: Tuesday, October 13, 2026
Working time: Full-time
Additional Locations:
* United States of America - North Carolina - Morrisville
Description and RequirementsLenovo is seeking a global services leader to build, operate and scale the Power and Cooling support capability within AI Data Center Services (AIDCS). The role owns service delivery for mission-critical AI and HPC environments, including global workforce planning, team growth, technical escalation governance and portfolio P&L. This is a support-management role and does not own facilities operations, planned plant maintenance or hands-on engineering execution.
Key Accountabilities
Global Support Operations
- Own the global, follow-the-sun support model, including remote and field response, escalation, on-call coverage and OEM or partner integration.
- Manage SLAs, KPIs, major incidents, root-cause actions and executive customer reviews.
- Establish consistent incident, problem, change, knowledge and service-improvement processes.
- Approve the support readiness and transition of new deployments into steady-state service.
Global Workforce Leadership
- Forecast demand and own global scheduling for incidents, escalations, commissioning support, change windows and specialist interventions.
- Balance priorities and contingency coverage across customers, geographies and time zones.
- Manage skills coverage, utilization, productivity, travel, contractor use and on-call capacity against service and financial targets.
- Resolve resource gaps through recruitment, development, partners, contractors or OEM support, supported by accurate capacity reporting.
Team Growth and Leadership
- Build, lead and scale a geographically distributed team of power, electrical, mechanical and liquid-cooling specialists.
- Own organisation design, recruitment, performance, development, succession and retention.
- Create competency frameworks and career paths, while setting the right mix of employees, contractors, partners and OEM resources.
- Develop regional leaders and foster an accountable, inclusive and customer-focused culture.
P&L, Commercial and Growth Ownership
- Own the support portfolio P&L, annual plan, budget and forecast, with accountability for revenue, margin, operating cost and profitability.
- Control labor, travel, subcontractor, spares and tooling costs while protecting service commitments.
- Own service costing, pricing and commercial governance, and review bids and contracts for delivery and financial risk.
- Grow recurring revenue through standard offerings, service attach, renewals, lifecycle services and portfolio expansion.
Technical Support, Safety and Lifecycle Governance
- Act as the senior AIDCS escalation and support authority across liquid cooling and critical power infrastructure, including CDU systems, UPS, switchgear, generators and rack power.
- Provide technical governance for CDU operation and support, including coolant flow, pressure, temperature, filtration, controls, alarms and integration with facility and technology cooling loops.
- Understand water and coolant chemistry requirements, including water quality, corrosion control, conductivity, pH, biological growth, contamination, sampling and treatment, and coordinate specialist analysis and corrective action.
- Govern supportability, resilience, production acceptance, service procedures, spares, warranties and vendor performance; facilities teams or approved service providers remain accountable for physical maintenance and repair.
- Ensure support activities comply with electrical, mechanical, pressure-system, coolant, environmental and data-center safety requirements.
- Own support risk, escalation readiness, business continuity and emergency-response coordination.
Basic Qualifications- 10+ years in mission-critical data-center, power, cooling or technical support services, including five years leading multi-region operations.
- Demonstrable services P&L ownership covering revenue, margin, budgeting, forecasting, investment and cost control.
Preferred Qualifications- Experience leading 247 support, global resource scheduling and major incidents across complex customer environments.
- Strong working knowledge of electrical, mechanical and liquid-cooling infrastructure, including CDUs and water or coolant chemistry, sufficient to govern support, interpret operating conditions and lead escalations without being the hands-on engineer.
- Experience commercializing support services, managing bids or contracts and growing recurring revenue.
- Proven success building and scaling a geographically distributed technical support team.
- Degree or equivalent experience in electrical, mechanical, data-centre or related engineering.
- Relevant ITIL, service management, engineering or data-centre certification.
- Experience with advanced liquid-cooling technologies and project accounting, service pricing or contract management.
- Strong executive communication, commercial judgement and stakeholder leadership;
Additional Locations:
* United States of America - North Carolina - Morrisville
PAY TRANSPARENCYThe anticipated annual compensation range for this position is
139,800-214,360 USD. Final compensation will be based on relevant experience, skills, and business considerations. Individuals may also be considered for bonuses and/or commissions. Lenovo's various benefits can be found at www.lenovobenefits.com
In compliance with Colorado's Equal Pay for Equal Work Act (EPEWA), the expected application deadline for this position is 12-31-2026. This requirement applies to both internal and external candidates.
