The RoleAs the Global Services Sales Expert, you'll be the credible, informed voice for Global Services inside our highest-stakes sales conversations - while personally building the system that transforms how we handle technical RFPs. You'll start hands-on, drafting technical RFP content yourself, and mature that into an automated, human-in-the-loop process you own. You'll also be the connective tissue between Sales and our partner ecosystem, making sure prospects get a credible picture of what our partners bring to the table.
This role reports directly to the Head of Global Services and is based in New York City.
What You'll Be DoingServices presence in sales- Join Enterprise and Strategic prospect conversations to set realistic expectations on delivery, implementation timelines, resourcing, and success factors - extending into select mid-market deals as capacity allows.
- Address services-related questions and objections directly, alongside the commercial team.
- Keep what's promised pre-sale consistent with what Global Services delivers post-signature.
RFP ownership- Assist in drafting technical portions of RFPs during ramp-up: security and compliance questionnaires (SOC 2, ISO 27001, GDPR), product and architecture Q&A, and implementation and support detail.
- Partner with AI Enablement, Solutions Engineering, Product Operations, and Quality & Training to build an automated RFP response process with human review - targeting 90% of response content automated within 6 months of start.
- Transition from hands-on drafting to owning and maintaining that system as it matures, handling edge cases and quality oversight directly.
Partner liaison and enablement- Build enough fluency in our partner ecosystem to credibly represent partner capabilities to prospects.
- Maintain partner-capability content and enablement materials for the sales and services teams.
- Flag deals to the partnerships org early when their involvement will be needed.
Who You Are- Services delivery fluency: deep implementation or project delivery experience, with the credibility to speak about services execution from the inside.
- Commercial presence: comfortable setting expectations and representing organizational capability to external, prospect-facing audiences.
- Proposal writing experience: confident drafting complex RFPs, working directly with product and post-sales teams to get it done.
- Roughly 5-7 years of relevant experience, combining implementation or services delivery with customer-facing or pre-sales work.
- Comfortable moving between hands-on execution and building the process that replaces it - you want to build a system, not just staff one.
- Time in or alongside a Growth or Revenue org in a B2B SaaS environment is a strong plus.
Why This Role- Global collaboration: partner with teams across Growth, Sales, Product, Solutions Engineering, Quality & Training, and AI Enablement.
- Direct executive visibility: report directly to the Head of Global Services on a mandate leadership has already aligned on.
- Build, don't maintain: stand up a net-new automated RFP process from scratch rather than inheriting someone else's system.
- Competitive package: comprehensive salary, benefits, and tools for success.
- In-person environment: New York (Union Square) office designed for ambitious builders, with company-provided lunch daily.
What's In It For You- Global collaboration: Partner with teams and clients across Europe, APAC, and North America.
- Competitive package: Comprehensive salary, benefits, and tools for success.
- Meaningful work: Your efforts shape how thousands of lawyers use AI daily.
- In-person environment: Union Square office designed for ambitious builders and company provided lunch daily.
- Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package:
Medical, Dental & Vision
- Multiple medical plan options through Aetna and Kaiser Permanente
- HSA or Healthcare FSA (based on plan selection)
- Dental plans via MetLife
- Vision plans via Vision Care
Family Support
- Generous parental leave
- Free access to Maven Clinic
- Dependent Care FSA
- Free One Medical membership for employees and dependents
Additional Perks
- Pre-tax commuter benefits
- Life Insurance + STD/LTD
- 401(K) with generous company match
- Unlimited PTO
- Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more
