Summary Description:The Strategic Account Manager is responsible for building and maintaining strong relationships with key clients. This role involves understanding client needs, developing strategic plans to meet those needs, and ensuring the delivery of high-quality services. The Strategic Account Manager will work closely with internal teams to drive client satisfaction and achieve business objectives.
What you'll be doing: - Develop and maintain long-term relationships with key clients, acting as the main point of contact.
- Understand client business goals and develop strategic plans to support those goals.
- Identify opportunities for account growth and work with internal teams to develop and implement strategies.
- Oversee the delivery of services to ensure they meet client expectations and are delivered on time and within budget.
- Track and report on account performance, providing regular updates to clients and internal stakeholders.
- Address and resolve any issues or concerns that arise, ensuring client satisfaction.
- Work closely with sales, marketing, and product teams to align efforts and achieve business objectives.
This is a REMOTE position located out of the EST or CST time zonesWe'd love to hear from you if- Prefer Bachelor's degree in Business, Marketing, or a related field.
- 5+ years of experience in account management, sales, or a related field.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Proven experience in managing projects and delivering results.
- Strong customer service orientation with a focus on client satisfaction.
- Ability to work effectively in a team environment.
- Ability to adapt to changing client needs and business environments.
- Proficiency in CRM software and Microsoft Office Suite.
At TOPPAN Packaging Americas, We offer a comprehensive Total Rewards package designed to support our employees' overall wellbeing. This includes competitive pay, robust benefits, and programs that help you thrive both personally and professionally. Specific benefits and wellbeing programs may vary based on your work location, employment classification, or collective bargaining agreement
Benefits- Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
- 401(k) retirement plan with company match
- Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
- Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
- Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
- Tuition reimbursement
