Please note that we are only considering candidates located on the west coast for this role, preferably Los Angeles. The Opportunity Hyatt Hotels Corporation seeks a Global Sales Director to join our Hyatt Sales Force - Luxury, Lifestyle and Leisure team to lead account management and strategic growth within the Entertainment market. The Global Sales Director will manage third party entertainment accounts and develop new business opportunities to drive market share growth and premium business to Hyatt's portfolio of hotels. This Director will work in tandem with the LLL and Sports & Entertainment HSF teams, internal and external stakeholders to create and implement strategic account plans that deliver on the organization's sales strategy, short term and long-term strategic objectives as well as tactics/initiatives for our HSF Accounts.
In this role, you will be collaborating closely with the broader Hyatt Sales Force and individual hotel teams where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
The Role The primary responsibility of the Global Sales Director includes developing strategic account plans to drive new revenue opportunities and market share growth across a portfolio of qualified Entertainment Accounts. Primarily these accounts will be with travel agencies and niche third party organizations. The Director position includes total account management, handling both group and transient travel, with a focus on the West Coast US Market. This position will be responsible for developing and nurturing long term strategic global accounts/relationships with a focus on shifting market share as well as driving premium business and new customers to our portfolio of brands. Brand and program awareness globally is also key to supporting our hotels through proactive sales missions, tradeshows/events and hotel familiarization trips. This is a remote position and the individual reports directly to the Sr Director of Global Sales - Lifestyle.
- Create and maintain strategic account/action plans for each account that will include: quota targets, customer engagement, key tactics to grow account revenue globally, annual & quarterly account reviews, promotions and B2B marketing opportunities.
- Support worldwide hotel sales needs based on agreed priorities and anticipated business levels.
- Work closely with Hyatt Sales Force (HSF) colleagues to retain and expand the HSF's Key accounts.
- Act as subject matter expert in the Entertainment segment, accountable for sharing market insights, trends, and opportunities to HSF leadership.
- Be the "one-stop shop" problem solver for all assigned HSF accounts.
- Manage and attend Entertainment industry events and Hyatt customer events annually, with a test and learn mentality to ensure that we are
- Collaboration and accountability for all internal resources around Entertainment segment on HyattConnect and other internal comms, engaging with the field to create ROI on their activities.
- Entertain customers based on business priorities, including the ability to travel and work off peak hours.
- Ensure a high level of exposure through direct sales solicitation, telephone contact and written communications.
- Ensure that Sales Contracts follow established Policies and Procedures and are based on sound commercial judgment.
- Maintain an awareness of market developments / customer trends.
- Assist hotel representatives with customer engagement including and not limited to scheduling appointments, targeted customer events, Sales Calls and webinars.
- Ability to manage an event budget, communication and curate branded experiences for small groups and large events that are customer facing.
- Ability to fiscally maintain an annual T&E, Seminar and Tradeshow budget.
- Attend industry events representing Hyatt through the organization's principles and purpose, and acting as a brand ambassador for our portfolio.
- Assist new Hotels to identify and acquire potential Accounts.
- Help to organize and coordinate familiarization trips.
- Conduct Product Presentations to increase awareness with Key Accounts.
- Prepare Monthly Activities Report and Production Reports when needed.
- Very strong follow up, organizational skills and leadership skills.
- Must be a self-starter and capable of working independently in a fast paced and relatively autonomous environment.
- Must have good communication and interpersonal skills, particularly with presenting both virtually and in person to every level within the organization, and externally to clients.
- Takes initiative, is a team player, personable, discreet, and reliable.
