TeleTech

Global Incident Response Business Development Leader

TeleTech$162K — $303K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in business development, sales leadership, cybersecurity, or related fields
  • Proven experience managing teams across U.S. and European markets
  • History of developing successful growth strategies
  • Strong executive relationship-building capabilities
  • Experience in developing new markets and channels
  • Skilled in managing pipeline targets and account strategies
  • Deep understanding of the cyber incident lifecycle and ecosystem

Responsibilities

  • Lead the global business development strategy for incident response services
  • Collaborate with leadership to accelerate revenue growth
  • Expand Booz Allen's incident response retainer portfolio
  • Establish clear priorities and performance expectations for teams
  • Create a culture that converts relationships into commercial opportunities
  • Position Booz Allen as a leading incident response provider
  • Build and maintain a diversified business pipeline

Benefits

  • Health, life, disability, financial, and retirement benefits
  • Paid leave and tuition assistance
  • Professional development opportunities
  • Work-life balance programs
  • Recognition awards for exceptional performance
Full Job Description
Global Incident Response Business Development Leader

The Opportunity:

Serve astheGlobalBusiness Development Leader for Booz Allen's commercial incident response (IR) business and define and executethegrowthstrategy for Digital Forensics and Incident Response (DFIR)in the U.S. and European markets. Collaborate with IR, sales, and cyber leadership, and develop and drive a comprehensive business development strategy focused on accelerating revenue growth, expanding Booz Allen's IR retainer portfolio, increasing incident volume, and building a diversified pipeline across Big Law, cyber insurance, strategic partners, and direct enterprise relationshipswith our IR retainer.Lead anddevelopaglobalteam of business development, relationship, and channel managers responsible for growing Booz Allen's presence across the cyber incident ecosystem. Establish clear priorities, account strategies, performance expectations, and operating rhythms while creating a culture focused on converting relationships into retainers, referrals, pipelines, incident engagements, and revenue.Position Booz Allen as a preferred IR provider before incidents occur, and a trusted first call during significant cyber crises.

You Have:

  • 10+ years of experience in business development, sales leadership, strategic partnerships, cybersecurity, IR, cyber insurance, or legal services
  • Experience leading and developing business development, sales, relationship management, or channel teamsacross U.S. andEuropean markets
  • Experience building and executing growth strategies that generate meaningful pipeline and revenue
  • Experience developing senior relationships across enterprise cybersecurity, Big Law, cyber insurance, strategic partnerships, or IR
  • Experience building new markets, channels, partnerships, or business lines
  • Experience managing pipeline targets, forecasts, account strategies, and performance expectations
  • Knowledge of the cyber incident lifecycle and commercial ecosystem surrounding significant cyber incidents
  • Ability to convert executive relationships into measurable commercial outcomes
  • Ability tooperateeffectively across complex,matrixedorganizations and collaborate with sales, technical, and executive leadership
  • Bachelors degree



Nice If You Have:

  • Experience working with Big Law, cyber insurance, enterprise cybersecurity, and the broader IR ecosystemacross senior executive levels
  • Experience growing an IR retainer or recurring cybersecurity services business
  • Experience within a leading IR or cybersecurity firm, breach response or privacy law firm, cyber insurer or broker, cybersecurity technology company, or adjacent professional services organization
  • Experience securing cyber insurance panel relationships and converting them into active case referrals
  • Experience developing strategic partnerships that generate IR opportunities
  • Experience successfully recruiting, coaching, and developing high-performing BD talent
  • Ability to represent the company at major industry events and conferences, and display a strong executive presence

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allens benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individuals particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $162,800.00 to $303,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allens total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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