Training gets people ready.
Talent development gets people somewhere.
We need both and we need someone who owns the entire journey
THE REAL MISSIONBuild the strongest frontline-to-leadership talent engine in the BPO world.
- Not just onboarding.
- Not just certifications.
- Careers. Growth. Leaders. Legacy.
If people don't see a future here, we failed.
WHAT YOU OWN (FOR REAL)1. Training Excellence (The Foundation)- One global, uniform training standard for all new hires and all new clients
- Tech-enabled, AI-assisted, simulation-based frontline training
- Instructional design that produces job-ready graduates
- 100% graduation rate globally-by fixing systems, not lowering standards
- Direct partnership with every new client to:
- Understand training needs
- Improve their model
- Launch clean, confident, and scalable
2. Talent Development (The Multiplier)This is where most companies drop the ball. We won't.
You will build:
- Clear career paths from:
- Agent 14 Senior Agent 14 Team Lead 14 Manager 14 Leader
- Ongoing skill progression, not one-time training
- Development tracks for:
- High performers
- High potential talent
- Future leaders
People should know exactly what it takes to grow here.
3. Leadership Development- Train leaders to coach, not micromanage
- Build leadership programs that focus on:
- Feedback
- Emotional intelligence
- Accountability
- Ownership
- Create a pipeline so we promote from within by default
If we're hiring leaders externally too often, we're doing it wrong.
4. Performance + Potential = Opportunity- Identify top talent early using data, behavior, and performance
- Create fast-track programs for:
- High-impact agents
- Future managers
- Global leaders
- Development is earned-but opportunity is visible
5. Culture Is TrainedLet's stop pretending culture just 22happens.22
- Values, behaviors, and standards are trained and reinforced
- Managers are accountable for developing people
- Learning is continuous-not event-based
If culture isn't showing up on the floor, it's not real.
HOW WE MEASURE SUCCESS- 100% global graduation rate
- Faster time-to-proficiency
- Higher internal promotion rates
- Lower regretted attrition
- Strong leadership bench across all sites
- Clients who feel stability, not chaos
WHO THIS ROLE IS FOR- You've built global training AND talent development systems
- You understand instructional design and human behavior
- You've scaled leadership pipelines in complex environments
- You believe people development is the business strategy
- You execute. You don't over-theorize.
FINAL WORDThis role shapes:
- How people start
- How they grow
- How they lead
- How long they stay
That's not HR.
That's enterprise leverage.
If you want to build talent, culture, and performance at scale-
this is your seat.
We're hiring. Apply now!
