The Global Director People Operations & Experience will lead our HR service delivery function, our core HR team and first line of contact for all our employees ensuring efficient and effective HR operations that support our global workforce. We leverage Workday to streamline HR processes and enhance employee experience. This role will be pivotal in optimizing HR processes and policies, leveraging and optimizing Workday and AI, to enhance the overall employee experience and drive business excellence. This role will collaborate with other operational functions in the organization to streamline processes and technology.
What a day in the life of looks like: - Work with local P&C Ops leads to resolve complex issues
- Collaborate with other functions as P&C representative for process improvements, implementations, audits and other cross functional initiatives
- Define and evolve the global People Operations service delivery model, including tiered support, self-service, and escalation frameworks.
HR Service Delivery:
- Lead and manage the global People & Culture Excellence teams in APAC, EMEA and Americas (Australia, India, UK, Germany, France, Spain, Portugal, US, Canada, Brazil, Mexico) to deliver high-quality People & Culture services.
- Oversee the delivery of HR services using Workday, ensuring seamless and efficient operations.
- Establish and monitor SLAs, case management standards, and service performance metrics.
Process Optimization:
- Streamline HR processes to reduce complexity and improve efficiency.
- Continuously evaluate and refine HR workflows to ensure they meet the needs of the business and employees.
- Drive highest data quality standards and establish internal audits to ensure employee data quality in the global HRIS.
- Own the People technology roadmap and ecosystem strategy alongside IT.
- Evaluate and implement new HR technologies, AI capabilities, integrations, and automation opportunities.
- Lead system releases, prioritization, change management, and adoption efforts.
Employee Experience:
- Drive employee and manager self-service through enablement and communications.
- Develop and implement initiatives to enhance the employee experience with HR service delivery. Improve employee and manager experiences through simplified processes, digital enablement, and effective self-service solutions.
- Ensure HR services are accessible, user-friendly, and meet the diverse needs of our global workforce.
- Oversee onboarding and offboarding .
Employee Lifecycle Ownership:
- Hire-to-retire processes.
- Onboarding, internal mobility, organizational changes, and offboarding.
- Transaction management and governance.
- Employee documentation and records management.
Global Mobility / Employment Infrastructure:
- Global employment compliance.
- Mobility and relocation processes.
- Employer-of-record and contingent workforce governance.
Talent Management Support:
- Support talent acquisition, development, and retention efforts through efficient HR service delivery.
- Collaborate with other HR leaders to ensure seamless integration of talent management processes.
Compliance and Risk Management:
- Ensure compliance with labor laws and regulations globally.
- Develop and enforce policies to mitigate HR-related risks.
- SOC audits and controls.
Payroll Operations:
- Manage payroll operations with precision and efficiency.
Data and Controls:
- Utilize help desk analytics to monitor service delivery performance and identify areas for improvement.
- Provide regular reports and insights to senior leadership on HR service delivery metrics.
- Establish enterprise workforce data governance standards.
- Partner with People Analytics to ensure trusted workforce data and reporting.
- Ensure audit readiness and data integrity across all people systems.
What you bring to the team: - Bachelor's degree in Human Resources, Business Administration, or related field; Master's degree preferred.
- Minimum of 10 years of experience in HR, with at least 5 years in a global leadership role.
- Experience leading HR transformation, AI adoption, and process automation initiatives.
- Expertise in optimizing Workday as the HR platform and best practice process design.
- Experience in payroll operations and mobility.
- Strong understanding of HR service delivery best practices.
- Strong understanding of operations in USA and European contexts.
- Strong knowledge of US and European labor laws and regulations
- Excellent leadership, communication, and interpersonal skills.
- Ability to work effectively in a remote, dynamic environment.
- Strong analytical and problem-solving skills.
What we do for you: - Work in dynamic environment, with international clients and colleagues
- Access to competitive Medical, Dental and Vision insurance
- The option to enroll in 401K matching program
- Flexible Time Off, 11 days paid holidays and 1 day of volunteer time per year
- Fun, casual, and flexible work environment
Salary range from $160k-180k
This compensation range is indicative of the role. Compensation offered is based on evaluation during interview process, the candidates' range and depth of experience, business and market financials and internal pay parity.
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Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.
