7+ years managing high-value global accounts in enterprise services or related fields.
Proven track record of developing and executing comprehensive account strategies.
Demonstrated new business generation and revenue growth skills.
Exceptional capability to build and maintain executive-level relationships.
Familiarity with localization, content solutions, SaaS, or B2B services is preferred.
Experience leading cross-functional teams effectively.
Strong results-oriented mindset, adept at utilizing metrics to drive performance.
Responsibilities
Serve as the senior contact for a key global client, executing account strategies for retention and growth.
Understand the client's business and position Lionbridge as a proactive partner.
Lead strategic discussions and deliver innovative solutions to enhance client value.
Identify and close new revenue opportunities within the account.
Expand spending by aligning services with emerging client needs.
Collaborate across teams to win new projects and maximize account value.
Manage service delivery and performance metrics, ensuring high-quality execution.
Benefits
Career growth opportunities at a recognized 'Best Employer for Women'.
Supportive work environment with a focus on employee satisfaction.
Hybrid work model, offering flexibility in work arrangements.
Access to industry-leading resources and training programs.
Recognition initiatives celebrating personal and team achievements.
Full Job Description
Global Account Director
Are you a strategic, growth-minded leader who thrives at the intersection of relationship management and revenue generation? Lionbridge is seeking a Global Account Director to lead one of our most exciting and dynamic global client relationships. In this hybrid role, you'll serve as both a trusted partner and a commercial driver-responsible for deepening executive relationships, hunting for new opportunities, and growing revenue across the account through expanded services, new projects, and greater wallet share.
What You Will Do
Account Leadership & Strategic Growth
Serve as the senior point of contact for a key global client, building and executing account plans that balance retention, expansion, and transformation.
Gain a deep understanding of the client's business, competitive landscape, and evolving needs to position Lionbridge as a proactive, strategic partner.
Lead executive-level account strategy discussions and deliver innovative, forward-looking solutions that drive client value and business growth.
Revenue Expansion & Business Development
Proactively identify, pursue, and close new revenue opportunities within the account by uncovering whitespace, activating new buying centers, and launching new initiatives.
Expand wallet share by aligning Lionbridge capabilities to emerging client needs and identifying where we can capture more of their spend.
Collaborate with sales, operations, and solutioning teams to shape proposals that win new projects and increase overall account value.
Use data, insights, and performance metrics to craft compelling growth cases and multi-year expansion roadmaps.
Client Engagement & Relationship Management
Build and nurture executive relationships across global stakeholder groups, including decision-makers and influencers.
Act as a trusted advisor by delivering insights and recommendations that anticipate client needs and create competitive advantage.
Conduct regular business reviews, value demonstrations, and innovation briefings that reinforce partnership strength and growth potential.
Service Delivery & Performance Management
Ensure flawless execution of work in collaboration with delivery teams-meeting or exceeding expectations for quality, cost, and speed.
Monitor KPIs and satisfaction metrics to proactively manage performance and drive continuous improvement.
Resolve challenges swiftly and constructively, maintaining high levels of client confidence and retention.
Market & Industry Leadership
Stay ahead of trends in localization, global content, AI, and digital transformation to advise clients on future-forward strategies.
Serve as an industry ambassador, elevating Lionbridge's position through thought leadership and strategic recommendations.
To Be Successful You Will Have
Experience: 7+ years managing high-value, complex global accounts in enterprise services, technology, localization, or a related field.
Strategic Thinking: Proven ability to develop and execute multi-pronged account strategies that drive both retention and revenue expansion.
Commercial Acumen: Strong hunter mindset with a track record of generating new business, growing wallet share, and exceeding sales targets.
Relationship Leadership: Exceptional ability to build trust, influence at the executive level, and manage senior stakeholders globally.
Industry Fluency: Experience in localization, content solutions, SaaS, or B2B professional services preferred.
Cross-Functional Collaboration: Comfortable leading cross-functional teams and partnering with solution architects, delivery leads, and marketing to drive outcomes.
Results Focus: Energized by targets, metrics, and goals-and skilled in using them to focus priorities and celebrate wins.
In Return, You Can Expect
Ongoing career opportunities at a repeat Forbes and Newsweek-listed "Best Employer for Women
About Lionbridge Technologies
Lionbridge Technologies, Inc. is a multinational software and professional services company specializing in language translation, localization, software testing, e-learning translation, internationalization, interpretation, software development, and content development services. The company was founded in 1996 and is headquartered in Waltham, Massachusetts. Lionbridge has a network of more than 500,000 independent contractors who provide these services in more than 350 languages. The company serves clients in a variety of industries, including technology, healthcare, automotive, retail, and gaming.
