7+ years of experience in contact center technologies, specifically with Genesys Cloud CX solutions
Proven track record in designing and delivering large-scale cloud contact center solutions
Strong grasp of omnichannel solutions, including IVR, call flows, and routing strategies
Hands-on experience with API integrations (REST/SOAP) and microservices architecture
Experience integrating Genesys Cloud CX with major CRM platforms like Salesforce or Microsoft Dynamics
Solid background in infrastructure planning and management ensuring high availability
Deep knowledge of SIP infrastructure and protocols.
Responsibilities
Lead the architecture and design of Genesys Cloud CX solutions from start to finish
Transform business needs into effective technical designs
Define and steer the technical strategy for contact center platforms
Collaborate with cross-functional technology teams for seamless system integration
Provide direct technical leadership throughout development phases
Mentor engineering teams on best practices and architectural standards
Oversee integration with third-party systems ensuring compliance and performance
Keep up with Genesys Cloud advancements and industry trends to foster innovation.
Benefits
Join a high-performing team with a proven project success rate
Access to competitive pay along with a comprehensive benefits package
Enjoy flexible remote work options
Participate in professional development through certification and mentorship programs
Work on projects with global impact for top clients
Thrive in an inclusive, multicultural team environment
Engage in sustainable business practices focused on community and environmental impact.
Full Job Description
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objectives and enterprise technology strategy. You will act as a key technical leader, working closely with business stakeholders, product owners, and cross-functional engineering teams to deliver integrated, future-ready customer experience solutions built on the Genesys Cloud CX platform.
Responsibilities:
Lead the end-to-end architecture and design of Genesys Cloud CX solutions
Translate business requirements into scalable, secure, and high-performing technical designs
Define and drive the technical roadmap for contact center and CX platforms
Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
Provide hands-on technical leadership across solution design, development, testing, and deployment phases
Guide and mentor engineering teams, ensuring best practices and architectural standards are followed
Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms
Ensure solutions meet security, compliance, and performance requirements
Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation
Qualifications
7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions
Proven experience in designing and delivering large-scale cloud contact center solutions
Hands-on experience with API integrations (REST/SOAP) and microservices architecture
Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance
Solid understanding of business processes and their alignment with customer experience technologies
Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches
Additional Information
We offer:
Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
