Proven experience as a Sales and Service leader, driving KPIs.
Strong understanding of HVAC systems and operations.
Exceptional leadership, communication, and organizational skills.
Proficiency in operational software and project management tools.
Results-driven with a hands-on approach to management.
Skilled in conflict resolution and team motivation.
Ability to thrive in a fast-paced, customer-focused environment.
Responsibilities
Manage Service Manager, Production Manager, OSC, and Warehouse team.
Collaborate with Regional Manager on center sales team management.
Oversee Sales and Service team performance and KPI metrics.
Manage Production team, including PPS approval processes.
Ensure center inventory oversight and management.
Direct all center training initiatives and programs.
Execute short- and long-range operational objectives.
Benefits
Annualized Bonus Plan
Vacation time, sick pay, paid holidays, and birthdays off paid
Health, Vision, and Dental plan
401K Retirement Plan with company match up to 30%
Life Insurance and Short-Term Disability
Special Program Options: FSA, EAP, Legal Services, and Identity Theft
Continuous Training for Professional Development
Dynamic, collaborative, and fun work environment
Coached and supported career growth opportunities.
Full Job Description
Overview
Service Champions is currently seeking a General Manager to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our General Managers are execution-focused, ensuring that the center meets its targets and delivers excellent service. Their focus includes operational execution and team leadership at the local level.
What's In It For Me?
Compensation $120K - $130K
Annualized Bonus Plan
Vacation time, sick pay, paid holidays, & birthdays off paid
Health, Vision and Dental plan
401K Retirement Plan with company match up to 30%
Life Insurance, Short-Term Disability
Special Program Options: FSA, EAP, Legal Services, and Identity Theft
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth
Responsibilities
What Will I Do?
Manages Service Manager, Production Manager, OSC, Warehouse team
Shared management of center sales team with Regional Manager
Management of Sales and Service team and KPI performance.
Management of Production team, including PPS approval.
Center inventory oversite.
Management of Sales and Service levels, quality control, client satisfaction.
Directs all center training.
Executes short- and long-range objectives.
Participates in Quarterly Center strategic planning.
Direct supervision of frontline staff and supervisors.
On-site presence to coach, train, and support staff.
Operational efficiency, including scheduling, job handling, and service delivery.
Customer experience management, ensuring high-quality service and retention.
Collaboration with other departments to align goals and resolve issues.
Qualifications
Do I Have What It Takes?
Proven experience as a Sales and Service leader, driving KPIs.
Strong understanding of HVAC.
Exceptional leadership, communication, and organizational skills.
Proficiency in operational software and project management tools.
Results-driven with a hands-on approach.
Skilled in conflict resolution and team motivation.
Ability to thrive in a fast-paced, customer-focused environment.
Excellent oral and written communication, interpersonal skills.
Ability to fluently speak, read, and write in the English language.
Background and drug screening required upon job offer.
