Our OpportunityWe are seeking a General Manager to take full operational responsibility for our US region including
Boston, MA; Portland, ME; Rocky Hill, CT and the surrounding area.
Key ResponsibilitiesAs a vital role charged with the management of people, processes, and overall company performance, the General Manager will be ultimately responsible for all phases of business, including sales and profitability, warehouse operations, and customer service. Positions that will report directly to the General Manager include Branch Managers and Sales Managers.
- Drive the growth of regional sales, both through existing customer relationships as well as new business acquisition by providing coaching, strategy, and direction to sales managers and/or the outside sales team as needed
- Take personal ownership for the strategic growth of customer accounts
- Provide support and organization to Branch Managers, enabling Richelieu to efficiently process customer orders and manage the shipping and receiving process accurately, safely, and on-time
- Maintain accountability for complete P&L, taking full responsibility for the growth and success of the region
- Ensure an effective flow of communication with all personnel involved in the follow-up of customer service and shipping/receiving duties
- Oversee and ensure all logistics-related operations comply with applicable environmental, health, safety, and other regulatory rules and regulations
- Advise their managers in recruitment and team development by overseeing the hiring, supervising, and training employees for the purpose of achieving company goals and objectives
- Establish and execute strategies to improve on our existing processes, procedures, and methods, ensuring efficiency throughout all departments
- Maintain a detailed awareness of daily KPI's with regards to sales and operations performance
- Instill and drive a positive working culture by leading from the front, creating an environment that individuals desire to be a part of
What We Are Looking For- Related experience from industrial or building materials distribution, with an emphasis placed on leadership of an outside sales and operations teams
- A commercial or sales-driven mindset, optimally including leadership in sales
- Deep knowledge/understanding of complete branch office operations, specifically with P&L responsibility
- An empathetic leader with superior emotional intelligence, able to recognize and develop the unique traits of team members and direct their professional growth
- Excellent communication skills with the ability to interact at all levels internally, as well as with suppliers and customers
- KPI-oriented, well organized, with superior communication aptitude
Compensation and Benefits- Competitive market-based salary plus annual bonus
- Monthly car allowance and covered fuel
- Business expense reimbursement
- Group insurance program (medical, dental, vision, life, disability, etc.)
- Employee Stock Purchase Plan with employer matching
- 401(K) with employer matching
- Company cell phone and laptop
- Paid vacation and holidays
