Job Description
The Digital team at 7-Eleven is reimagining how consumers view convenience. As a Product Manager, you'll lead development of new experiences that will not only transform the business but will shape our digital future. Product managers will define product strategy, develop, launch, and enhance products and services that drive our business forward. You’ll work closely with our software teams to define product requirements and coordinate resources from key stakeholders. You'll also be responsible for identifying and tracking KPIs as you build these amazing experiences. The ideal candidate is a highly organized individual with a passion for user experience, strong technical acumen, and professional experience building impactful and meaningful customer experiences.
This Role:
As a Product Manager III, you will own key parts of the customer journey, focusing on improving discovery, usability, and conversion across digital touchpoints. This entails leading complex, cross-functional initiatives across consumer experiences aimed at delivering seamless, scalable, and personalized experiences for our digital consumers.
Responsibilities:
30% Strategy & Planning
- Owns the product roadmap for a specific functional area, ensuring alignment with broader enterprise goals and managing dependencies with adjacent product teams.
- Translates the enterprise vision into actionable product strategies by developing a deep understanding of 7-Eleven customers and associate needs to deliver a seamless shopping experience.
- Contributes to business growth by applying domain expertise to identify new opportunities and turning high-level goals into defined product requirements.
- Collaborates with peer PMs to ensure a cohesive user journey across different touchpoints of the enterprise ecosystem.
- Analyzes the business impact of proposed features, prioritizing the backlog to maximize ROI and support the overarching enterprise roadmap.
- Defines and tracks key success metrics (KPIs) and analytics for specific features, using data-driven insights to recommend and implement product refinements.
- Develops data-backed business cases for new initiatives, ensuring they are timely, feasible, and aligned with departmental objectives.
- Partners with Engineering contribute to the technical roadmap, ensuring the product is scalable and sustainable.
50% Delivery & Execution
- Leads the product development lifecycle by partnering closely with engineering and design to ensure the timely delivery of high-quality features.
- Works with user research and testing team to formulate, test and refine assumptions and hypotheses through user research and testing.
- Ensures value delivery by mapping every feature and user story back to enterprise goals and defined KPIs.
- Identifies and clears blockers within the product team to maintain development velocity and meet technical and financial milestones.
- Prioritizes the product backlog by balancing incoming stakeholder requests against user needs and the long-term product vision.
- Drafts detailed user stories and requirements, providing clear guidance on design and functional logic while accounting for cross-product dependencies.
- Monitors product performance post-launch, analyzing usage data to inform tactical adjustments and future iterations.
- Promote operational excellence by identifying process improvements that enhance team efficiency and internal customer satisfaction.
20% Team and Stakeholder
- Fosters a highly collaborative environment with Engineering, UX, and the Business to drive product value and resolve day-to-day impediments.
- Operates as a hands-on practitioner of modern software development methodologies (e.g., Agile, Scrum), ensuring efficient workflow and communication.
- Serves as the "Voice of the Customer," empathizing with customer pain points to ensure the final product solves real-world problems.
- Maintains transparent communication with the product team regarding progress, lessons learned, and upcoming milestones.
- Manage stakeholder expectations by providing data-backed rationales for prioritization and educating partners on the product development process.
- Contributes to the PM community by participating in "Communities of Practice" and sharing learnings regarding modern design and development core practices.
- Partners with senior leadership to provide visibility into product health and contribute to the evolution of the broader product domain.
Basic Qualifications:
- Bachelor's / 4 years Degree or master’s degree.
- Minimum 3-5 years of experience in digital product management.
- 2 - 3 years of experience in design thinking, customer empathy, agile / scrum, etc.
Preferred Qualifications:
- Bachelor’s degree in computer science or engineering.
- MBA or master’s degree.
- 5+ years of experience translating business strategy and analysis into consumer facing mobile or web products.
- Familiarity with modern mobile architecture, APIs and experimentation practices.
- 5+ years of experience in Retail, E-commerce, food delivery or marketplace products
* Position is onsite and based in Irving TX.
* Position not eligible for sponsorship
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