General Manager, Operations

Location: USA - Goodyear, N. Litchfield Road Division: Solutions Job Posting Title: General Manager, Operations Time Type: Full Time POSITION SUMMARY: The General Manager of operations is a highly visible leadership role. This individual is responsible for overseeing the strategic direction, operation, compliance, and financial results for a designated operation. The General Manager ("GM") will serve as a primary customer interface for all leadership decisions regarding proposal approval and contract negotiations. This role is the Champion of overseeing local continuous improvement activities, LEAN practices, supply chain analysis, six sigma initiatives, and ISO activities. The "GM" will also develop marketing plans and assist in growing new business. He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations. As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies. ESSENTIAL DUTIES AND RESPONSIBILITIES • Ensures that systems and procedures are in place for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. • Leads operations to meet prescribes productivity and service goals. Complies with terms outlined in site operating agreement with the client • Sets goals to drive company Continuous Improvement efforts • Works to develop and maintain productive business relations with vendors, suppliers, and all business partners. Ensures the OSHA requirements and all Federal and State Law and compliance are effectively implemented. • Assists in setting standards appropriate to client and scope of work • Develops and manages a system of controls to ensure that service level and operations performance goals are met within prescribed cost, revenue, and profit paraments for operations • Assists in setting standards appropriate to client and scope of work • Partners with senior leadership to develop and recommend annual operating budget • Responsible for the overall safety and security of operation • Develops team to achieve company and client objectives for the operation • Actively supports and practices mentoring, succession planning, and management development activities at the site level • Communicates the mission, vision, and core values to motivate direct reports. Management Information Systems Proactively develops plans and capital request to ensure appropriate level of automation/technology to service the client. Ensures that necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines. Remains knowledgeable regarding changes in hardware and software technology. Customer Management Acts as site level champion of client relationship management. Assures that client accounts receive the required level of operational and administrative support. Maintains appropriate contact with all functions and respond to requests when required. Coordinates and leads business reviews with appropriate client and company representatives for each reporting operation. Promotes a positive relationship with clients by providing excellent customer service. Marketing & Sales Participates and assists Director and other company resources in planning new account strategies, prospecting for new opportunities, generating positive word of mouth, and participates in the development of quoting rates. Budgeting / Financials Responsible for development of an annual operating budget. Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters. Ensure that the budgeting and pricing activities are in compliance with contract guidelines. Responsible for developing and maintaining contract pricing in a multi-client environment. Equipment & Facilities Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety and, equipment including material handling equipment (MHE). Ensures team members are properly trained on any MHE. Keeps informed of relevant new technology and make recommendations as applicable. Safety Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations. Audits warehouse for compliance with safety, security, and quality principles and rules. Ensures all federal, provincial or other statutory requirements are adhered to within the parameters of Health and Safety. OTHER DUTIES • Work overtime as dictated by business whether mandatory or voluntary • Performs other duties as required SUPERVISORY RESPONSIBILITIES • Manages operations managers SKILLS & ABILITIES Education and/or Experience: • Must have a high school diploma or general education degree (GED). • Bachelor's degree is preferred • 7 years' experience working in a logistics/distribution/relevant environment. • 5 years' experience in a leadership role in logistics/distribution/supply chain environment in operations management capacity • Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate Computer Skills • Proficient in Microsoft Office (Excel, Work, and Power Point) • Demonstrated proficiency in knowledge of applicable WMS systems Language Skills • English (reading, writing, verbal) • Proficiency in business communication at all levels Other • Strong attention to detail accuracy and accomplish job task in a timely manner • Good organizational and personnel skills • Good communication skills, written and oral • Good leadership, supervision, and planning skills • Advance level expertise required in accounting and financial mathematical applications as related to managing a P&L and preparing site/operation budgets • Motivates self and others to accomplish important objectives despite a complex environment and multiple demand, creates a sense of urgency, delegates appropriately. • Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment • The ability to develop effective relationships, provide leadership, and integrate diverse organizations and individuals toward unifying objectives CORE COMPETENCIES Leader of Others ☒ Accountability ☒ Business Acumen ☒ Communication / Building Partnership ☒ Developing Oneself ☒ Developing Others ☒ Drive for Results ☒ Embracing Change ☒ Problem Solving ☒ Empowerment ☒ Leadership Excellence ☒ Leading Change ☒ Problem Solving Independent Contributor • Accountability • Communication / Building Partnership • Customer Orientation • Developing Oneself • Drive for Results • Embracing Change • Problem Solving • Professional Competencies PHYSICAL DEMANDS Occasionally • Handling/Fingering, Sitting Frequently • Bending Constantly • Walking and Standing Ability to Lift/Carry and Push/Pull • 21-50 pounds o Reach above shoulder, reach outward, squat, or kneel. Other Physical Requirements: WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. For this position, the expected base pay range is $140,000.00 - $170,000.00 anually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.