Responsive recruiter
Position Summary:The Mountainside Inn (MI) General Manager provides strategic and day-to-day leadership for Mountainside Inn, overseeing property operations, maintenance, guest services, and housekeeping departments, and involvement with the MI Homeowners Association (HOA). Establishes short and long-range objectives, manages financial performance and staff, and ensures Alpine Lodging hospitality standards and SOPs are consistently followed. This is a full-time, year-round, on-site position requiring a flexible schedule.
Leadership and Staff Management Responsibilities- Establish and implement short and long-range objectives for Mountainside Inn in partnership with the Director of Operations and Alpine Lodging management team, including company culture and core values
- Provide operational leadership and set clear expectations for the Guest Services, Housekeeping, and Maintenance teams
- Recruit, hire, and train staff for all departments, partnering with the Housekeeping Manager on housekeeping hires
- Coordinate and oversee the day-to-day workflow of staff, building schedules around business levels and resolving scheduling conflicts, with flexibility to cover shifts
- Conduct timely and constructive performance evaluations
- Manage employment actions, including discipline and termination, in accordance with company policy
- Serve as Manager on Duty and maintain a professional image that models confident leadership and encourages safe, efficient operations
Guest Experience and Daily Operations Responsibilities- Direct daily operations and performance of the property, ensuring property condition, service standards, and efficiency
- Monitor departmental performance, identifying and facilitating opportunities to increase productivity and efficiency
- Ensure Alpine Lodging hospitality standards and SOPs within Guest Services and Housekeeping are in place and consistently followed
- Direct unit inspections for arrivals and coordinate room condition with Housekeeping
- Respond to and resolve guest reviews, service requests, complaints, property issues, and special requests professionally
- Approach all encounters with guests, employees, owners, and vendors in a professional and personalized manner, resolving conflicts and complaints within the department and with outside vendors
- Perform front desk duties as needed, including guest relations, check-in/out, and accurate handling of cash and credit card payments
- Maintain working knowledge of the property, including basic troubleshooting of Wi-Fi routers, TVs, appliances, and thermostats
- Maintain strong knowledge of Telluride and the surrounding area to promote additional activities and services
Financial, HOA & Property Management Responsibilities- Manage monthly owner statement accounting process, ensuring accuracy and timeliness
- Manage labor and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control
- Partner with Alpine Lodging management and the accounting department on HOA matters, including developing the MI budget for HOA submission
- Reconcile, present, and distribute month-end and financial reports, including budget and expense tracking and owner statements
- Work closely with reservations, sales, marketing, and the front desk to maximize rate, occupancy, and total revenue
- Manage inventory, approving or facilitating purchases as needed; negotiating pricing contracts and verify costs and receipts
- Support Alpine Lodging management in preparing for and participating in the annual HOA and regular board meetings
- Approve, coordinate, and manage maintenance projects and property upgrades, coordinating with vendors and IT
- Perform proactive property and unit inspections, recommend upgrades, and maintain regular owner communications
- Identify and lead off-season projects
- Perform other related duties as assigned
Essential Job Requirements- Education: 4-year college degree or equivalent experience in a related field is required.
- Experience: Five years of related hospitality experience and three years of management experience required. HOA management and board experience preferred.
- Required Skills:
- Excellent written and verbal communication skills.
- Exceptional organizational and time management abilities.
- Strong problem-solving skills with the ability to multitask effectively.
- Keen attention to detail and ability to work independently with minimal supervision.
- Professional demeanor, appearance, and conduct.
- Customer service experience in the hospitality industry.
- Capability to work cohesively with co-workers in a fast-paced team environment across different departments.
- Preferred Skills:
- Top-level hospitality industry knowledge, excellent communication skills, politeness, patience, knowledge of property management software.
- Physical Requirements:
- Ability to ascend and descend stairs, and lift, carry, push, or pull up to 20 pounds.
BenefitsAlpine Lodging benefits package includes wellness benefits, PTO, medical, vision, dental, accident insurance, and a ski pass.
Compensation: $85,000.00 - $98,000.00 per year
