ICM Solutions is seeking a General Manager of Mining to lead our underground mining rebuild business Huntington, UT. This role serves as the senior leader for the site and is accountable for directing daily operations, executing the site's business strategy, strengthening customer partnerships, and delivering exceptional operational and financial results.
Operating as a single-site business unit within ICM Solutions, the General Manager of Mining maintains full ownership of the site's operations, including the rebuild of large underground mining equipment, custom fabrication to support longwall mining equipment, field service, parts sales, customer support, workforce planning, and continuous improvement initiatives. The General Manager leads cross-functional teams on site while ensuring the operation delivers safe, reliable, and profitable solutions for underground mining customers, driving steady growth through new revenue streams and increased market share within the site's legacy customer base.
ResponsibilitiesSite Leadership & Strategic Planning
- Develop and execute a comprehensive operating strategy for the site aligned with ICM's long-term objectives.
- Establish annual and multi-year growth plans for the site focused on new revenue streams, market share growth within the site's legacy customer base, customer retention, and profitability.
- Identify emerging market opportunities, competitive threats, industry trends, and customer needs to grow the site's legacy market share and position it as a best-in-class provider of underground mining equipment rebuild and fabrication solutions.
- Lead strategic planning efforts for mining equipment rebuilds, aftermarket support, component repair, field service, and equipment sales opportunities at the site.
- Evaluate and pursue new revenue streams, including new product offerings, service capabilities, and custom fabrication opportunities, to drive steady growth beyond the site's legacy business.
- Represent ICM and the site within the local mining community through customer visits, trade organizations, industry events, and strategic partnerships.
Customer & Account Management
- Drive steady growth by increasing market share within the site's legacy customer base, developing new customer relationships, and expanding service offerings within existing accounts.
- Build executive-level relationships with mine operators, maintenance leaders, procurement teams, and corporate decision-makers.
- Collaborate with sales, service, and operational leaders to develop customer-specific business plans for the site.
- Identify opportunities to influence equipment rebuild, replacement, maintenance, and aftermarket support decisions early in customer planning cycles.
- Lead key account strategies focused on long-term customer partnerships and sustainable revenue growth.
- Monitor competitive activity, market trends, and customer investment strategies to proactively position ICM's solutions and protect the site's legacy market share.
Operational Leadership
- Provide executive oversight for all site operations, including the rebuild center, custom fabrication shop, field service activities, component repair programs, and parts support.
- Ensure mining operations consistently achieve safety, quality, schedule, and profitability objectives.
- Lead operational planning to maximize labor utilization, productivity, equipment throughput, and customer responsiveness.
- Establish and manage key performance indicators for safety, financial performance, operational efficiency, project execution, and customer satisfaction.
- Drive continuous improvement initiatives that improve workflow, quality, turnaround times, and operational effectiveness.
- Ensure rebuild, custom fabrication, and repair activities meet OEM specifications, customer requirements, and company quality standards.
Financial Performance
- Maintain full profit and loss responsibility for the site, which generates approximately $28-40M in annual top-line revenue.
- Develop annual operating plans, budgets, forecasts, and capital investment strategies.
- Monitor financial performance including revenue, gross margin, EBITDA, labor recovery, productivity, inventory performance, and return on investment.
- Identify opportunities to improve profitability through operational efficiencies, pricing strategies, service offerings, and business development initiatives.
- Ensure disciplined financial management across all mining operations.
Safety & Compliance
- Champion a culture of safety and accountability across all mining operations.
- Ensure compliance with all company, customer, MSHA, OSHA, environmental, and regulatory requirements.
- Lead safety initiatives designed to achieve best-in-class safety performance.
- Promote continuous improvement in hazard recognition, risk mitigation, training, and safe work practices.
- Serve as the senior leader responsible for mining-related regulatory compliance and operational risk management.
Leadership & Talent Development
- Provide leadership and coaching for managers, supervisors, technical personnel, and support teams.
- Develop succession plans and workforce development strategies to support long-term business growth.
- Foster a culture of accountability, collaboration, customer focus, innovation, and continuous improvement.
- Recruit, develop, and retain top talent across operational, technical, and commercial functions.
Customer Experience
- Serve as the executive sponsor for key mining accounts.
- Ensure exceptional customer communication, responsiveness, and execution throughout all phases of project delivery.
- Resolve complex customer issues while maintaining strong business relationships.
- Partner with customers to understand operational challenges and develop customized service and support solutions.
- Maintain a strong customer presence through regular site visits and strategic account reviews.
Requirements
- Bachelor's degree in Business, Engineering, Mining, Industrial Management, Operations Management, or a related field preferred.
- Minimum 10 years of progressive leadership experience within mining, heavy equipment, underground mining equipment, equipment dealerships, rebuild operations, aftermarket support, or a related industrial environment.
- Minimum 5 years of senior leadership experience with direct responsibility for business performance and team leadership.
- Prior experience as a General Manager, Site Manager, or Plant Manager overseeing a single-site operation or profit center generating $25M+ in annual revenue is strongly preferred.
- Strong knowledge of underground mining equipment, longwall mining systems, mobile mining machinery, rebuild operations, custom fabrication, major component overhauls, maintenance practices, and aftermarket support.
- Demonstrated experience growing revenue, increasing market share within a legacy customer base, and developing new customer relationships.
- Proven success leading multi-functional teams across operations, service, sales, parts, and customer support environments.
- Strong financial acumen including P&L management, budgeting, forecasting, capital planning, and profitability analysis.
- Experience developing and executing strategic business plans and growth initiatives.
- Comprehensive knowledge of mining industry practices, customer operations, and regulatory requirements.
- Strong understanding of MSHA, OSHA, and mining safety best practices.
- Exceptional leadership, communication, negotiation, and relationship-building skills.
- Ability to influence stakeholders at all levels, including executive customer leadership.
- Willingness to travel regularly to customer locations, mining operations, and ICM facilities.
