General ManagerThe Front Climbing Club | Salt Lake City & South MainLead the Gym That's Shaping Utah's Climbing CommunityAs General Manager, you'll oversee the strategic direction, standards, and long-term success of our Salt Lake City and South Main locations. While our Gym Managers run daily operations, you'll own the bigger picture- renovations, program launches, and the roadmap that guides our gym's future. This role leads a team of full-time Gym Managers and Assistant Gym Managers, so the most important thing we're looking for is experience managing other full-time managers - coaching them, holding them accountable, and helping them grow as leaders of their own teams. That experience can come from hospitality, retail, fitness, recreation, food service, or another industry entirely. This is a full-time, exempt position offering
$80,000-$90,000 DOE.
What You'll Do- Hold overall responsibility for gym performance, standards, and long-term success - stepping in to cover the floor or front desk when needed
- Partner with Gym Managers and department heads across Facilities, Cafes, and Risk Management to uphold consistency and standards gym-wide
- Own long-term scheduling, facility planning, and operational decision-making
- Lead renovations, amenity rollouts, and program launches from concept to completion
- Participate in biannual and yearly planning with the CEO and Leadership Team on budgets, timelines, and capital projects
- Serve as the primary point of coordination with partners like Vertical Solutions and Testpiece
- Provide direction, feedback, and performance evaluations for Gym Managers and Assistant Gym Managers
- Act as the escalation point for management-level member concerns and complex issues
- Collaborate with HR and senior leadership on workforce planning, hiring, and retention for management roles
- Contribute to strategic planning that supports the gym's continued growth
What You BringYou might be a great fit if you have:
- 3+ years of experience directly supervising full-time, salaried managers who had their own teams reporting to them - this is the most important qualification for the role. (Experience supervising shift leads, part-time supervisors, keyholders, or front-line staff doesn't count toward this, but the industry can be anything - hospitality, retail, fitness, recreation, food service, or beyond.)
- A track record of leading renovations, or program launches, along with budget and capex planning experience
- Strong organizational and time-management skills, with 10+ years in a supervisory or management role preferred
- Exceptional member service and conflict-resolution instincts, with the discretion to navigate sensitive, high-visibility situations
- Willingness to obtain First Aid/CPR, CWI Instructor, Utah Alcohol, and Utah Food Handlers certifications upon hire
- Proficiency in Microsoft 365 (Excel, Outlook); familiarity with Rock Gym Pro and AI tools is a plus
- A collaborative, cross-functional approach to solving problems and improving the member experience
- A Bachelor's degree is preferred but not required
Perks & Benefits- Comprehensive health coverage: Medical, Dental, Vision, Life, STD, LTD, and Accident insurance
- 401(k) retirement plan
- Paid time off
- Free gym membership
- Discounts on food and merchandise
Join Us!If you're ready to lead with vision, build lasting community, and help shape the future of Utah's original climbing gym, we want to hear from you. Apply today and bring your leadership to The Front.
