General Manager

MarineMax • $100K — $120K *

St. Petersburg, FL 33710In-Person

Retail & Consumer Goods

Less than 5 years of experience

1 month ago

Job Overview by Ladders

Qualifications

5-7 years of dealership management experience
Strong understanding of yacht/boat sales and service operations
Proven leadership and team development skills
Experience with financial analysis and managing budgets
Effective communication and interpersonal skills
Knowledge of compliance with local, state, and national regulations
Excellent problem-solving abilities

Responsibilities

Embrace and promote MarineMax values among team members.
Supervise hiring, training, and performance evaluation of staff.
Collaborate with Human Resources on employment-related issues.
Manage and guide sales strategies to ensure customer satisfaction.
Analyze financial statements and recommend improvements.
Maintain dealership profitability through effective staff and operations management.
Ensure compliance with safety regulations and promote a safe workplace.

Benefits

Team development opportunities, including training programs
Participation in community events and boat shows
Engagement in strategic planning and decision-making
Access to resources for individual development planning
Support for maintaining safety and compliance standards

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Full Job Description

OVERVIEW: The General Manager is responsible for ensuring successful dealership operations including sales, service, financial profitability, overall Team development as well as increasing community relations and MarineMax market share.

KEY TASKS:

Enthusiastically embrace the MarineMax values and mission statement, effectively conveying these to all Team Members through your example.
Supervisory responsibilities include: interviewing, hiring, training and developing team members; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Consult with Human Resources to ensure all requirements are met before taking any employment actions.
Continually "TopGrade" your team, working with Human Resources to manage any necessary changes.
Assist staff with the sales effort, including explaining features, demonstrating operation of boat, suggesting optional equipment, etc. to customers and prospects.
Manage deals, adhering to the MarineMax One Price strategy.
Ensure the MarineMax commission guidelines, as they apply to "One Price", are adhered to.
Collaborate, as needed, with your Regional President to avoid any inventory, new or used, becoming "aged".
Maintain an acceptable FANS score by ensuring the needs of our customers are met and their expectations are exceeded by delivering and maintaining a quality product.
Ensure profitability of dealership(s) by maintaining adequate and appropriate staff, financial analysis, managing SG&A, accomplishing sales goals and ensuring customer satisfaction.
Resolve customer complaints or concerns and explore ways to better serve our customers. Once resolved ensure processes are modified in order to avoid a repeated complaint.
Analyze financial statement and identify areas for improvement, notify your Regional President of all areas for improvement and make recommendations to realize these improvements.
Recommend or approve budget, expenditures and appropriations
Analyze operating and administrative procedures for all departments in an effort to assess and increase efficiency, effectiveness, and productivity.
Work with Products Department and Regional President to manage inventory.
Participate in the professional development of your team via leadership and appropriate training programs; implementing relevant training programs for all appropriate Team Members. Utilizing the IDP (Individual Development Plan), and other resources available through the HR Department.
Attend meetings and contribute to company strategy and policy making as required.
Assist in establishing annual commitments and forecasting; order products, review production, distribution and invoicing, and improve inventory.
Coordinate, execute and attend boat shows and other off-site promotional opportunities.
Strategic planning of marketing efforts to maximize market share results.
Oversee facility management and all compliance issues with local, state and national regulatory agencies i.e. OSHA, EPA.
Promote and fully participate in the MarineMax Safety Program; ensuring a safe workplace free of hazards for all team members.
Communicate upward the market trends, customer attitudes, competitive intelligence and needs of the sales and service operations.
Other duties as assigned.

KEY RESULT AREAS:

Profitability of the dealership
FANS Scores
Aged Inventory
Sales Margins
SG & A
Leadership, staff training/motivation, and Topgrading
Safety Records
Effectively resolve customer issues
Timeliness and accuracy of paperwork
Effectiveness of cost controls
Enhanced customer relations

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About MarineMax

MarineMax is a recreational boat and yacht retailer with over 80 locations across the United States. The company sells new and used boats, as well as provides repair and maintenance services. MarineMax also offers financing, insurance, and other related services. The company was founded in 1998 and is headquartered in Clearwater, Florida.

Learn more about MarineMax

Size

2,067 employees

Market Cap

$637.2 million

Industry

Retail & Consumer Goods

Net Income

$89.1 million

Founded

1998

5 Year Trend

+17%

Revenue

$1.6 billion

NASDAQ

HZO

* Ladders Estimates

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