General Manager, IT Contract Management

Salary: $130,000.00 - $140,000.00 Annually
Location : Central Administration 2700 Ogden Avenue Downers Grove, 60515, IL
Job Type: Professionals
Job Number:
Department: Information Technology
Opening Date: 10/27/2026
Closing Date: 11/10/2026 2:25 PM Central
Is this a union role?: No
Union Name: Salaried - 6
Position Grade: 3

Position Overview
In support of this mission, the General Manager of IT Contract Management manages contracts, facilitates procurement, monitors equipment end of life/end of service, monitors budget and cash flow, facilitates appropriate action to minimize disruption in service and support.

Essential Job Functions
Position Responsibilities

The General Manager of IT Contract Management responsibilities include but are not limited to:

• Monitors contract terms and conditions and facilitates appropriate action to address issues.
• Monitors equipment end of life/end of service dates and facilitates appropriate action to address issues.
• Collaborate with the Procurement and Compliance Department to procure equipment and services and structure new contracts to meet the evolving business needs of the organization.
• Provide fiscal monitoring and facilitates appropriate action to address issues.
• Utilize departmental objectives, historical trend projections, and performance metrics to prepare the department's budget and develop Key Performance Indicators (KPIs) aligned with established goals.
• Complete special projects and other duties as assigned by the department's senior leadership

Qualifications
Position Qualifications

Education (Required)

• Bachelor's Degree from an accredited college in Business Management or the equivalent years of experience

Skills and Experience (Required)

• Five years of work experience in procurement, information technology and project management
• Excellent verbal and written communication skills
• Excellent analytical skills
• Knowledge and understanding of confidentiality
• Knowledge and understanding of contracts from conception to completion
• Ability to manage and prioritize multiple projects and work effectively with minimal supervision while adhering to strict deadlines in a fast-paced complex environment
• Ability to communicate effectively and work with stakeholders at all levels of the organization
• Superior organizational, problem-solving and critical-thinking skills
• Ability to use a range of technology and tools, including but not limited to Microsoft Office

This position is subject to the Revolving Door provision under the State Officials and Employees Ethics Act. For questions regarding the Revolving Door provisions, please contact the Illinois Tollway Ethics Officer.

At the Illinois State Toll Highway Authority, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer several programs that help you grow in your career and make the Illinois State Toll Highway Authority a great place to work!

MEDICAL, Rx, DENTAL, VISION BENEFITS

• Aetna Select Open Access (HMO) - Premium FREE!
• Aetna Choice POS II (PPO)
• Aetna Prescription, Dental and Vision included at no additional cost.
• EyeMed Vision Care Voluntary Coverage

FLEXIBLE SPENDING ACCOUNT

• Healthcare Flexible Spending Accounts (FSA)
  • Pre-tax account you put money into that you use to pay for certain out-of-pocket health care costs.
• Dependent Care Flexible Spending (DCAP)
  • Pre-tax account you put money into that you use to pay for dependent care costs.

TERM LIFE & AD&D INSURANCE

• Basic Term Life & AD&D - Premium FREE!
• Additional coverage available

TUITION REIMBURSEMENT

• Annual Reimbursement - $5,250

PAID TIME OFF

• Holidays
• Vacation
• Sick Leave
• Sick Leave Bank
• Bereavement Leave
• Parental Leave

EMPLOYEE ASSISTANCE PROGRAM (EAP)

• No cost services for employee and family.

STATE EMPLOYEES RETIREMENT SYSTEMS (SERS or SRS) PROGRAMS

• Pension Plan
• Non-Occupational and Occupational Disability
• Deferred Compensation/After-Tax ROTH
• NCPERS Voluntary Life and AD&D

01

Please indicate your highest level of education.

• High School Diploma / GED
• Associate Degree
• Bachelor's Degree
• Master's Degree or above

02

Do you have experience with monitoring equipment end of life/end of service dates and facilitating appropriate action to address issues?

• Yes
• No

03

For the question above, please provide the organization name and the time period you gained this experience -- citing specific examples. If you have no experience, or did not meet the minimum requirement, please enter this information. We will not make assumptions regarding your response. Please assure experience notated in this response is accurately reflected in your submitted application materials. If you do not answer completely, you will not receive credit for this question.
04

Do you have a knowledge and understanding of contracts from conception to completion?

• Yes
• No

05

For the question above, please provide the organization name and the time period you gained this experience -- citing specific examples. If you have no experience, or did not meet the minimum requirement, please enter this information. We will not make assumptions regarding your response. Please assure experience notated in this response is accurately reflected in your submitted application materials. If you do not answer completely, you will not receive credit for this question.
06

Do you have five (5) years of work experience in fiscal operations, information technology and project management?

• Yes
• No

07

For the question above, please provide the organization name and the time period you gained this experience -- citing specific examples. If you have no experience, or did not meet the minimum requirement, please enter this information. We will not make assumptions regarding your response. Please assure experience notated in this response is accurately reflected in your submitted application materials. If you do not answer completely, you will not receive credit for this question.
08

Microsoft Excel Proficiency:
Listed below are definitions of Microsoft Excel proficiency levels. Please read the following definitions carefully prior to answering the question.

• BasicThis level of skills is required to perform tasks and work with data in worksheets.A person with this level of skills is able to enter and correct data, modify a workbook, format a worksheet, and use printing functions.
• IntermediateThis level of skills is required to work with multiple worksheets, filter data, use integrate functions, and manipulate databases.With this level of skills, a person understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel.
• AdvancedThis level of skills is required to use advanced techniques for analyzing and manipulating data in Excel.A person with this level of skills is able to automate some operations, manage Macro commands, and create MS Excel applications.

What is your proficiency level in Microsoft Excel?

• No Experience
• Basic
• Intermediate
• Advanced

09

Microsoft Outlook Proficiency:
Listed below are functions typically associated with Microsoft Outlook proficiency levels. Please carefully read the following prior to answering the question.

• Basic
  • Creating Emails and Attaching Files to Messages
  • Making Appointments and Changing the Time of Appointments
  • Customizing the Ribbon
  • Checking the Word Count
  • Working with Reminders
  • Moving Messages between Folders
  • Creating Signatures
  • Searching for and Flagging Messages
• Intermediate
  • Previewing Attachments
  • Categorizing Messages
  • Printing Calendars
  • Mentioning Contacts in the Body of an Email
  • Using Quick Parts
  • Creating Meeting Invitations
  • Using the Different views
  • Taking Meeting Notes
  • Writing Professional Emails
  • Inserting Online Pictures
  • Setting a Default Signature
  • Using Groups
  • Working with Printing Styles
• Advanced
  • Turning on the Week Number Settings
  • Setting Up Recurring Meetings
  • Working with Hyperlinks
  • Adding and Removing Columns
  • Working with Notes
  • Using the Bcc field
  • Requesting Read Receipts
  • Changing the Background Color of a Message
  • Creating Templates
  • Archiving Messages
  • Creating Rules
  • Printing Attachments
  • Assigning Tasks
• Expert
  • Exporting Calendars
  • Adding and Changing Time Zones
  • Applying Outlook Themes and Stationery to Messages
  • Attaching Email Messages to Other Messages
  • Using the Spelling and Grammar check
  • Specifying Default Fonts for unread messages
  • Setting Delayed Delivery Options
  • Encrypting Messages
  • Using the Smart Lookup Feature
  • Setting Permissions
  • Archiving and other useful features that assist Organization
  • Blocking Incoming Mail
  • Creating Tasks without opening Outlook

What is your proficiency level in Microsoft Outlook?

• No Experience
• Basic
• Intermediate
• Advanced
• Expert

10

Microsoft PowerPoint Proficiency:
Listed below are definitions of Microsoft PowerPoint proficiency levels. Please read the following definitions carefully prior to answering the question.

• Basic LevelThis level of skills is required to create a simple presentation in PowerPoint, run it, and print it.
  
  
• Intermediate LevelThis level of skills is required to customize templates and the PowerPoint environment, and to make a presentation interactive by using hyperlinks and action buttons.
  
  
• Advanced LevelThis level of skills is required to work with graphics, animation and multimedia, inserting movies and sound; work with the Office Suite to create slides from an outline and send slides to Microsoft Word; and customize PowerPoint toolbars and automate the slide production.

What is your proficiency level in Microsoft PowerPoint?

• No Experience
• Basic
• Intermediate
• Advance

11

Microsoft Teams Proficiency:
Listed below are definitions of Microsoft Teams proficiency levels. Please read the following definitions carefully prior to answering the question.

• Basic LevelThis level of skills is required to create and join meetings, send and receive messages, and use basic features of the Teams interface.
  
  
• Intermediate LevelThis level of skills is required to create and manage teams, use advanced features of the Teams interface, and collaborate with others on projects.
  
  
• Advanced LevelThis level of skills is required to customize the Teams interface, develop add-ins for Teams, and manage the security of Teams.

What is your proficiency level in Microsoft Teams?

• No Experience
• Basic
• Intermediate
• Advance

12

Microsoft Word Proficiency:
Listed below are definitions of Microsoft Word proficiency levels. Please read the following definitions carefully prior to answering the question.

• BasicThis level of skills is sufficient to perform daily word processing tasks, such as, producing routine letters, memorandums, and informal reports.A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup.
• IntermediateThis level of skills is necessary in order to use and create a variety of templates, complex tables, merges; manage table data, sort and filter merges,and also perform basic work with existing Macros.A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports.
• AdvancedThis level of skills is required in order to produce very large, complex formal docum