2 to 4 years of upper-level management experience in hospitality
Bachelor's degree preferred
Strong leadership skills with a focus on team management
High level of creativity, enthusiasm, and flexibility
Proficient in Microsoft Word and Excel
Excellent interpersonal skills for internal and external communication
Ability to translate vision into actionable strategies
Responsibilities
Develop and implement comprehensive sales and marketing strategies to maximize occupancy and rates
Collaborate with ownership to strategize and execute growth projects
Coordinate guest satisfaction initiatives and resolve guest issues
Foster collaboration with the restaurant to enhance overall property success
Protect and enhance hotel asset value through maintenance and budgeting programs
Ensure timely completion of financial statements and maintain accounting controls
Oversee weekly staffing forecasts and manage operating costs
Review and approve all operating expenses
Network and engage in local industry events to support business goals
Supervise and develop performance across all operating departments
Benefits
Encouraging and positive work environment
Opportunities for professional development and training
Collaboration with a dynamic team
Engagement in community relations and local events
Focus on employee well-being and satisfaction
Full Job Description
What You'll Do
As the General Manager, you are responsible for maximizing the financial performance of the hotel by providing the highest possible quality guest service and product by encouraging a positive work environment for all employees. You are at the heart of Kimpton's values, teamwork, and performance!
Some of your responsibilities include:
Develop, implement, monitor and participate in a comprehensive sales and marketing strategies that results in maximum occupancy and average rates for the hotel.
Works directly with the ownership group to strategize and implement projects that will assist with the business growth.
Coordinate and assist with guest satisfaction and guest resolutions.
Maintain a cross-relationship with the restaurant. Work as a team to promote the success of the entire Kimpton property.
Protect and enhance the value of all hotel assets through appropriate programs in maintenance, security, and housekeeping and through the capital budgeting process.
Ensure the timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure the proper handling and accounting for all hotel receipts.
Coordinate weekly forecasting and planning of operating staffing and cost expenditures to correspond to forecasted sales and costs.
Review and approve all operating expenses.
Perform other tasks as necessary, in order to achieve the financial goals of the organization. EX: Networking, Local Industry Events, Community Relations
Supervise and develop the performance of all operating departments including, but not limited to: Front Office, Guest Services, Housekeeping, Maintenance, Sales and Marketing, Accounting and People and Culture.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising, performance; rewarding and disciplining employees; addressing complaints and resolving problems.
What You Bring
2 to 4 years of upper-level management experience in hospitality.
Bachelor's degree preferred.
Ability to encourage, lead and manage a team by example.
High level of creativity, enthusiasm and flexibility!
Strong computer skills including Word and Excel.
Must possess excellent interpersonal skills both internally and externally.
Ability to convert vision into specific and tangible actions to benefit the property.
About IHG
InterContinental Hotels Group (IHG) is a British multinational hospitality company that operates a portfolio of hotel brands, including InterContinental, Crowne Plaza, Holiday Inn, and Kimpton Hotels & Restaurants. The company was founded in 2003 as a result of the merger between British hotel company Six Continents and the hotel and restaurant business of the American conglomerate Bass. IHG is headquartered in Denham, England, and has operations in more than 100 countries. The company's brands cater to a range of travelers, from budget-conscious to luxury-seeking.
