General Manager & Hockey Team President | Full-Time | Santander Arena

Overview

As General Manager, this individual is responsible for the efficient, professional, and profitable operation of Santander Arena. In addition to managing the day-to-day business operations, the General Manager solicits new sources of revenue, both on and off the venue property. Responsible for overall management, promotion, and operation of the facility, including construction, purchasing, policy administration, booking, marketing, finance, food and beverage, box office, advertising, security, production, maintenance, and related operations for an Arena/Complex. This position is responsible for the development, coordination, and management of all aspects and strategies for the arena's entertainment events.

As Hockey Team President, this individual also serves as the Reading Royals organization's executive leader, responsible for shaping the strategic vision, driving long-term growth, and ensuring excellence across all business functions. This role oversees every aspect of the franchise, with an emphasis on revenue, community engagement, and organizational culture. The President represents the team publicly and works closely with partners and the community to elevate the franchise.

This role pays an annual salary of $225,000 - $260,000 and is bonus eligible.

Benefits for Full-Time Roles: Health, Dental, and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 31, 2026.

Responsibilities

General Manager

• Arrange for and otherwise book events at the venues and develop and maintain relationships with reputable promoters, local market contacts, agents, and talent affiliates to attract concerts, shows, entertainment events, etc.
• Administration of specific plans and programs prescribed by corporate directives, to include HR, sales and marketing, quality assurance, energy efficiency, safety/emergency procedures, crowd control and crisis management practices, or other areas as needed.
• Generate for the client/corporate in a timely manner financial and other reports detailing the arena activities.
• Prepare a proposed annual operating budget and submit such proposed budget to the client/corporate.
• Oversee day-to-day operation, ensuring technical and staff resource needs for all events, oversee plans for allocating those resources, and successfully manage their efficient implementation.
• Ensure all agreements made regarding the Arena and PAC are in compliance with the contract and state and federal law.
• Provide final approval for all contracts and agreements.
• Attend conferences and trade association meetings.

Reading Royals Team President

• Strategic planning and long-term organizational growth
• Overall business operations and financial performance
• Ticketing, sponsorships, partnerships, and premium sales
• Fan engagement, marketing, and game-day experience
• Relationships with the arena, civic leaders, sponsors, media, and vendors
• Community relations, charitable partnerships, and youth programs
• Recruiting, developing, and leading the front-office staff
• Aligning business operations with hockey operations
• Serving as the franchise's principal public spokesperson

Qualifications

• Bachelor's degree or better from an accredited college or university in business/hospitality management or a related field.
• 5+ years of management experience in an arena, convention center, hotel, or other similar public assembly facility
• Ability to research, develop, and maintain relationships with artist agents and artist management, as well as local, regional, and national promoters.
• Proven leadership skills
• Demonstrated knowledge of event solicitation and presentation, public relations, advertising and media relations, event planning, facility operations, budget preparation, and personnel management
• Ability to apply conflict resolution and problem-solving skills in a team-oriented environment
• Ability to express ideas clearly through both oral and written communication
• Superior Sales and Marketing Skills
• Knowledge of budget preparation and control
• Considerable knowledge of safety regulations and other federal, state, or local laws and regulations
• Effectively work under pressure and meet tight deadlines in a fast-paced environment
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner, which fosters a positive, enthusiastic, and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Solid working knowledge of computer applications: Microsoft Office, POS systems, and timekeeping systems.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a thorough working knowledge of all existing concession and premium service locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
• Possess a valid food handler certificate and alcohol service permit if required by state or local government.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Oak View Group and venue concession and premium services operations.
• Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
• Ability to handle cash accurately and responsibly.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.
• Ability to work independently with little direction.