THE POSITIONOur roster has an opening with your name on it
FanDuel Group is looking to expand its VIP department for our online casino, online sportsbook, Daily Fantasy Sports, and TVG. We are looking to recruit a VIP Account Manager to look after our most important clients. As a VIP Account Manager, you will be managing a portfolio of customers, looking to build strong relationships with our VIP customers in order to give them an incredible FanDuel experience. This position will be in a customer facing environment that requires a good understanding of VIP service and a genuine passion for the online gaming industry.
THE GAME PLANEveryone on our team has a part to play
- Manage a portfolio of FanDuel customers
- Provide an enhanced proactive one stop service to encourage loyalty
- Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do
- Collect and document customer profiles
- Develop relationships and offer tailored rewards through regular correspondence
- Meet pre-determined productivity, quality, and Service Level Agreement targets
- Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback
- Ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business and compliance requirements
- Meet and host VIPs at Hospitality events
- Deliver against company responsible gaming protocols
- Opportunity to mentor and develop VIP Hosts within the team
THE STATSWhat we're looking for in our next teammate
- Minimum 2 years of experience in high end customer service field preferred
- Excellent verbal and written communication skills
- Business to Customer Sales experience preferred
- Knowledge of online gaming industry essential
- Passionate about providing top level service
- Confident and people focused personality
- Excellent analytical skills and experience with Excel
- Strives to meet targets and deadlines
- Excellent organizational and planning skills
- Understanding of Marketing processes preferred
- Willing and able to work non-traditional business hours
- Travel for this role is expected around 25% of the time
PLAYER BENEFITSWe treat our team right
We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here:
FanDuel Total Rewards. *Benefits differ across location, role, and level.
The applicable salary range for this position is $79,000.00 - $99,000.00 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.#LI-Remote
