Principle Responsibilities & Position Purpose:
Responsible for the overall success of the hotel, meeting or exceeding planned objectives from revenue and profit, and ensuring guest satisfaction and product quality standards are met. Manage all areas of the hotel in accordance with Franchise Standards to achieve a friendly atmosphere of superior guest service and product quality. Provide exemplary performance for staff to follow. Understands and implements the mission statement, values, and culture at all times.
Pre-Requisites (Requirements):
3+ years of experience in supervising (at least)12 associates at a Hilton hotel preferred
Bachelor's Degree preferred
At least five years' experience in the hotel industry is preferred
Experience in accounting is preferred
Must display professionalism and have characteristics of honesty and trustworthiness
Must have excellent attendance and punctuality
Must have a valid driver's license from the applicable state
Knowledge in Housekeeping, Maintenance, and a Food & Beverage operation is preferred
Work Environment & Context:
Must be able to perform major life activities: standing, lifting, bending, reading, concentrating, thinking, and communicating.
Must be able to stand for eight hours, bend, stretch, and reach
Long hours are sometimes required.
Be available 24/7, weekends, and holidays.
Must be able to push or pull 50 pounds and lift and/or carry 30 pounds
Required Knowledge, Skills, and Abilities:
Knowledgeable in:
Supervisory Skills: interview, hire, train, appraise, document, motivate
Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts.
Revenue Management
Accounting practices
Safety and security measures
All functions, procedures and policies of departments supervised
Daily hotel operations check daily events, bulletin boards, and be up to date on changes, new procedures, and events.
Skills:
Train and develop associates through meetings, logs, etc.
Monitor and document associates for both positive and negative feedback
Maintain organization of supplies and order as necessary
Analyze work for accuracy of self and others
Computer literate to thoroughly operate property management system
Abilities:
Multitask, detail oriented, remain service centered
Effectively communicate with guests, department heads, associates, and corporate office support staff.
Market and promote the property to increase exposure and sales.
Manage time effectively
Essential Functions:
Maintain a professional cohesive team by hiring, training, coaching, counseling, and developing the most qualified individuals.
Promote positive morale and friendly attitudes.
Complete administrative duties in a timely manner: schedules, payroll, inventories, orders, chargebacks, CLC production controls, etc.
Work within budgeted guidelines for maximum revenues and within labor models.
Maintain safety and security practices, have thorough knowledge of emergency procedures.
Ensure guests are provided with the highest quality product and service.
Communicate and document using internal means: logs, email, etc.
Must be thoroughly familiar with the Associate Handbook, implement all the rules, policies and procedures established by the company; including, but not limited to, those contained in the Associate Handbook.
Maintain certification from a brand approved responsible vendor-training program.
Is responsible for implementing the company's Standard Operating Procedures at the hotel
Keeps Director of Operations promptly and fully informed of all problems or unusual matters of significance
Responsible for accurate labor statistics and accounts payable
Meets and exceeds guest expectations by providing service and teamwork
