Reporting to the Managing Director, this position manages and directs the operation of the airline catering units or “flight kitchens” with gross revenues of $60+ million and direct and indirect headcount of 700+ employees. This position is responsible for providing full leadership and operational accountability for the units performance and P&L achievement. Further accountability would consist of all unit compliance requirements surrounding Health & Safety, Security and Customs responsibilities as well as people development.
Annual Hiring Range:
- $215,000- $220,000 /Per Yea
- This position is eligible for incentive pay of 20% of the annual base salary, dependent upon successful attainment of company, team, and individual goals
Benefits
- Paid time off
- 401k, with company match
- Company sponsored life insurance
- Medical, dental, vision plans
- Voluntary short-term/long-term disability insurance
- Voluntary life, accident, and hospital plans
- Employee Assistance Program
- Commuter benefits
- Employee Discounts
Main Duties and Responsibilities:
- Accountable for all aspects of the business of the units
- Drives positive relationships with all customers of the business units
- Demonstrates financial acumen by ensuring budgets are created accurately, communicated out, responsibility aligned and budget delivered
- Actively researches and understands the local business arena, local culture and understands where the unit sits within the local framework, adapting where necessary
- Monitors, reviews, guides direct reports to work together as a high performing team
- Continually develops and improves the skills of the employees by working with HR, Learning & Development and by mentoring and coaching the management team
- Takes full ownership to lead compliance adherence of the units to all regulatory, customer and internal policies and procedures
- Identifies root causes of any situation which occurs and creates a robust action plan to work through to a robust solution
- Justifies proposals/business cases for expenditure to improve the overall business unit
- Identifies, and leads where appropriate, continuous and process improvement initiatives that drive the units forward
- Works with the HR Business Partner for salary review processes, ensuring to balance engagement, reward and cost effectiveness and keep competitive advantage
- Constantly monitors recruitment to ensure that the units have the right people in the right place at the right time
- Puts into practice operational policies and decisions that come from the Executive Management Team, maintaining alignment with company and divisional policy and procedures
- Completes Hazard Analysis and Risk Based Preventative Controls (HARPC) Preventative Controls for Human Food training and certification course to be a PCQI (Preventive Controls Qualified Individual) according to company policy.
- Completes all company required training including but not limited to ServSafe Sanitation Manager Certification.
Qualifications
Education:
- Bachelor’s degree in business administration or related field required
Work Experience:
- Successful track record as a General Manager in airline catering required.
- Minimum 15 years of management experience in in-flight catering or food manufacturing environment required.
- Demonstrated experience with managing financials with budget responsibility for a single operating unit required, multiple operating units preferred.
- Demonstrated knowledge of Lean manufacturing principles and/or six sigma and continuous improvement methodologies preferred.
- Proven experience successfully managing a team of supervisors and managers for a single operating unit required, multiple operating units preferred.
- Previous customer service and/or account management experience required.
- Strong track record of innovation and making changes to the operation to further improve the work environment and unit performance
- Labor relations experience is required
Technical Skills: (Certification, Licenses and Registration)
- Must have strong and effective leadership skills
- Must be comfortable with all levels of employees and have the ability to drive positive program change.
- Must be a Team builder with the ability to lead and motivate a diverse management and hourly staff
- Excellent problem-solving skills, planning and scheduling capabilities managing multiple account requirements
- Ability to effectively manage multiple operations while maintaining compliance in a heavy regulated environment e.g. FDA, HACCP and security
- Advanced Microsoft office tool skills (excel, word)
- Knowledge of quality auditing, inspection methods
- Detail oriented and excellent project management skills
- Strong organizational skills, able to prioritize responsibilities and multi-task
- Change Agent
- Able to obtain an AOA badge and customs seal.
Language / Communication Skills:
- Strong interpersonal skills and the ability to interact effectively with multiple departments and customers
- Excellent written and oral communication skills.
Job Dimensions
Geographic Responsibility: Hub BU
Type of Employment: Full-time
Travel %: Up to 25% as required to attend management or leadership team meetings
Exemption Classification: Exempt
Internal Relationships: all levels of employees
External Relationships: customers, suppliers, government agencies
Work Environment / Requirements of the Job: production kitchen facility (there may be physical discomfort due to temperature and noise)
Budget / Revenue Responsibility: (Local Currency): $60+ million
Organization Structure
Direct Line Manager (Title): Managing Director
Number of Direct Reports: minimum 6-8
Number of Dotted Line Reports: minimum 3
Estimated Total Size of Team: 700+
gategroup Competencies Required to be Successful in the Job:
- Thinking – Information Search and analysis & problem resolution skills
- Engaging – Understanding others, Team Leadership and Developing People
- Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
- Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
