General Manager | Full-Time | Multi-Purpose Center (Virginia State University)

Position Summary

The General Manager is responsible for the efficient, professional, and profitable operation of the assigned venue. In addition to managing the day-to-day business operations, the General Manager solicits new sources of revenue, both on and off the venue property. Responsible for overall management, promotion, and operation of the facility, including construction, purchasing, policy administration, booking, marketing, finance, food and beverage, box office, advertising, security, production, maintenance, and related operations for an Arena/Complex. This position is responsible for the development, coordination, and management of all aspects and strategies for the arena's entertainment events.

This role will pay a yearly salary of $95,000 - $105,000 and is bonus eligible.

Benefits for Full-Time Roles: Health, Dental, and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until February 5, 2027.

About the Venue

The VSU Multi-Purpose Center is a state-of-the-art multipurpose venue located on the campus of Virginia State University, in South Chesterfield, VA. The arena is able to seat more than 6,000 guests, making it the largest event venue located south of Richmond in the state of Virginia. The amenities-packed arena serves as a full entertainment facility hosting athletic events, commencements, live concerts, family shows, trade shows, and more. Formally opening its doors to the public in March of 2016, the VSU Multi-Purpose Center is home to the Virginia State University Trojans Basketball and Volleyball teams. The MPC is managed by Oak View Group, which is a full-service venue management and hospitality company that helps client-partners reimagine the sports, live entertainment, and convention industries for the betterment of the venue, employees, artists, athletes, and surrounding communities.

Responsibilities

• Oversee and manage all aspects of the facility staff, including but not limited to Operations, Marketing, Finance/Payroll, Security, Janitorial services, Box Office.
• Demonstrate leadership in words and actions, including training, assigning work, performance appraisal and corrective action, and addressing issues head-on.
• Oversees day-to-day operation, ensuring technical and staff resource needs for all events, oversees plans for allocating those resources, and successfully manages their efficient implementation.
• Arrange for and otherwise book events at the venue and develop and maintain relationships with reputable promoters, local market contacts, agents, and talent affiliates to attract concerts, shows, entertainment events, etc.
• Build and maintain a positive relationship with the contract administrator and key stakeholders within the university.
• Act as the liaison with the university's athletic department in scheduling athletic events in the MPC, athletic event planning, athletic marketing, sponsorships, and ticketing.
• Actively participate in community engagement, including participation with local CVB(s), sports commissions, county tourism office, etc.
• Administration of specific plans and programs prescribed by corporate directives, to include HR, Sales and Marketing, quality assurance, energy efficiency, safety/emergency procedures, crowd control and crisis management practices, or other areas as needed.
• Generate for the client/corporate in a timely manner financial and other reports detailing the arena activities.
• Prepare a proposed annual operating budget and submit such proposed budget to the client/corporate.
• Ensure all agreements made regarding the Arena Facility are in compliance with the contract and state and federal law.
• Provide final approval for all contracts and agreements.
• Attend conferences and trade association meetings.

Qualifications

• Bachelor's degree or better from an accredited college or university in Sports Management/Business/Hospitality Management or a related field.
• 5-7 years of management experience in an Arena, Convention Center, Hotel or other similar public assembly facility.
• Ability to research, develop, and maintain relationships with artist agents and artist management as well as local, regional, and national promoters.
• Proven leadership skills.
• Demonstrated knowledge of event solicitation and presentation, public relations, advertising and media relations, event planning, facility operations, budget preparation, and personnel management.
• Ability to apply conflict resolution and problem-solving skills in a team-oriented environment.
• Strong communication skills and superior sales and marketing skills.
• Knowledge of budget preparation and control.
• Considerable knowledge of safety regulations and other federal, state, or local laws and regulations.
• Effectively work under pressure and meet tight deadlines in a fast-paced environment.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner, which fosters a positive, enthusiastic, and cooperative work environment.
• Solid working knowledge of computer applications: Microsoft Office, POS systems, and timekeeping systems.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
• Ability to handle cash accurately and responsibly.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.
• Ability to work independently with little direction.