2-3 years of General Manager or Hospitality management experience in a multi-service operation
Strong financial and food cost management skills
Educational background in Hospitality Management or Business Administration
CSNM Certification required
Proven leadership and team-building abilities
Experience managing budgets and interpreting financial data
Strong organizational skills with the ability to prioritize tasks effectively
Excellent stakeholder management and IT skills, including MS Office
Responsibilities
Develop innovative business solutions for growth and operational efficiency
Analyze budget and P&L statements to achieve financial goals
Build and maintain strong client relationships to enhance profitability
Ensure compliance with contract terms and service level agreements
Lead and inspire diverse teams while managing employee relations
Participate in the full HR life cycle, including recruitment and training
Foster a culture of health, safety, and continuous improvement
Benefits
Flexible work environment
Competitive compensation and employee benefits
Training and development programs
Opportunities for career growth
Commitment to corporate responsibility and sustainability
Recognition as an award-winning employer for diversity and inclusion
Full Job Description
Job Description
How You'll Make an Impact:
Business & Financial Acumen
Develop new and emerging business solutions for continuous growth and effective day-to-day operations
Build and analyze budget/P&L statements
Achieve financial goals through daily analysis of key KPI's of business operations and monthly business reviews
Proactive planning of future business growth plans, including expansion of scope of services
Client Relationships & Contract Management
Provide local leadership and strategic direction to build client relationships and new business opportunities to enhance profitability
Develop a business strategy in line with current and emerging client needs
Build long-term relationships with client that add value and are based on mutual trust and partnership model
Ensure contract delivery including commercial and legal terms and conditions of the contract and deliver to the SLA(s) and standards required
Carry out regular contract performance revisions and internal compliance audits and checks to support the delivery of Goal Zero for the account and Sodexo compliance
People
Lead by example; inspire your employees to follow your own actions
Strong employee relations through the ability to manage diverse teams
If applicable: Ability to build positive union relationships
Active participant in full HR life cycle (recruitment, onboarding, training, performance, rewarding, career development, etc.)
Organization, planning and monitoring of employee daily activities
Culture & Compliance
Ensure that the site is always compliant at all times for services delivered within scope, and ensure the rigorous means of recording these elements are maintained and regularly reviewed
Foster a strong health and safety culture, for our employees and our clients and customers
Encourage diversity and inclusion
Advocate for corporate social responsibility
Drive creative innovation
Desire for continuous improvement and growth in compliance with operating standards
Embody Sodexo's core values: Service Spirit, Spirit of Progress and Team Spirit
Directs business practices that uphold Sodexo's mission and values
Qualifications
What You'll Need to Succeed:
2-3 years of General Manager/Hospitality management experience in a multi-service operation
Strong financial and food cost experience
Educational background in Hospitality Management or Business Administration
CSNM Certification
Proven leadership and line management skills and the ability to build, lead and motivate a team
Able to work on own initiative, make effective decisions and as also work as part of a team
A good level of operational and support experience; safety first mindset
Experience of managing a budget and interpreting financial and commercial information
Good standards of literacy and numeracy with sound financial acumen
Strong organizational skills and ability to react to suit operational support requirements, must be able to organize time effectively and prioritize tasks to cope with fluctuating workloads.
Excellent stakeholder management skills
Competent IT skills including MS office
Experience in unionized environments
Additional Information
What Makes Sodexo Different:
Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. In addition, we offer:
Flexible work environment
Competitive compensation & great employee benefits
Training and development programs
Countless opportunities for growth
Corporate responsibility & sustainability
An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo's latest awards here
