Description
The General Manager, Owned Channels owns the performance of Collective Arts' Hamilton hospitality operations, including the taproom, retail, events and guest experience, while directly managing the General Manager, Toronto. This role brings the locations together through clear priorities, consistent operating standards and shared accountability for revenue, profitability and service throughout both spaces.
Based in Hamilton, you will lead the local team, own financial and operational results, and turn business opportunities into practical plans. You will coach and support Toronto's General Manager, who remains responsible for that location's daily operations, while ensuring both teams work together and learn from each other.
You will also oversee the execution of direct-to-home delivery orders, ensuring the team picks, packs and dispatches orders accurately, efficiently and on time. Reporting directly to the VP, Brand & Strategy you will work to execute on commercial plans with the people, inventory and processes needed to deliver them.
A Typical Day as a General Manager, Owned Channels - Review sales, labour, margins, event bookings and fulfillment results, identifying where action is needed.
- Walk the Hamilton space, connect with team leaders and ensure service, staffing, inventory and presentation are ready for the day.
- Check in with Toronto's General Manager on performance, priorities, staffing and operational challenges.
- Coach managers and supervisors, clarify expectations and follow up on commitments.
- Review upcoming events, promotions and programming with the teams responsible for execution.
- Work with Order Fulfillment Representative to ensure direct-to-home order fulfillment is accurate and on time
- Work with Production and Supply Chain on forecasts, splits, inventory accuracy and cost control.
- Review guest and customer feedback and implement improvements to service, operations and delivery.
How Your Time Will Be Organized - Business Performance & Revenue Growth 30% : Own Hamilton's hospitality financial performance and hold Toronto's General Manager accountable for location results, including revenue, labour, cost of goods and operating expenses. Work with VP, Brand & Strategy to build budgets, forecasts and performance reports to Senior Leadership.
- Hamilton Operations, Events & Guest Experience 25%: Manage the Assistant General Manager and the Supervisors to own the daily operation of Hamilton's hospitality spaces, maintaining consistent standards for service, merchandising, cleanliness, maintenance and overall guest experience. Maintain a visible presence during service and key events, supporting the team, resolving issues and ensuring safety and responsible-service requirements are followed.
- People Leadership & Toronto Oversight 20% : Lead Hamilton's hospitality team and directly manage Toronto's General Manager through regular check-ins, clear goals, coaching and performance reviews. Align Hamilton and Toronto on operating standards, reporting and priorities, while giving Toronto's General Manager clear ownership of local execution.
- Direct-to-Home Order Fulfillment 10%: Manage the Order Fulfillment Representative who is responsible for picking, packing and dispatching direct-to-home orders accurately and within agreed timelines. Work with them and Supply Chain to coordinate inventory availability, track order accuracy, turnaround times, fulfillment costs and customer issues, resolving recurring problems and improving the process.
What You Have & Bring - Progressive hospitality management experience, including ownership of a location's financial and operational performance.
- Experience managing managers, developing team leaders and coordinating priorities across locations or business functions.
- Strong financial understanding, with the ability to build forecasts, manage budgets and turn performance data into decisions.
- A practical approach to improving service, controlling costs and solving operational problems.
- Experience with events, retail, inventory management and POS systems; e-commerce fulfillment or delivery operations experience is an asset.
- Clear communication, sound judgment and the ability to hold people accountable while building a supportive team environment.
- Strong organization and follow-through, with the ability to balance daily operations and longer-term improvements.
- Based primarily on site in Hamilton, with regular travel to Toronto.
- Availability to work evenings and weekends based on service, event and business needs.
- Valid Smart Serve certification.
Questions - careers@collectiveartsbrewing.com
Compensation
$75,000.00 - $105,000.00 per year
