5-7 years of progressive management experience in long-term care, seniors' living, or hospitality management.
Canadian Society of Nutrition Management (CSNM) Certification required.
Educational background in Hospitality Management, Business Administration, Food and Nutrition Management, Dietetics, or related field.
Strong financial management and food cost control experience.
Proven leadership skills with the ability to motivate high-performing teams.
Experience managing budgets and interpreting financial information.
Strong stakeholder management and relationship-building skills.
Responsibilities
Lead dining and hospitality services across a seniors' care campus.
Drive innovation in dining enhancements and person-centred care programs.
Develop and mentor high-performing teams in a collaborative culture.
Build and analyze budget and P&L statements for operational success.
Provide strategic direction to enhance client relationships and profitability.
Ensure compliance with contract delivery and regulatory standards.
Foster a strong health and safety culture and advocate for corporate social responsibility.
Benefits
Flexible work environment.
Competitive compensation and great employee benefits.
Training and development programs.
Countless opportunities for growth.
Commitment to corporate responsibility and sustainability.
Recognition as an award-winning employer for Sustainability, Diversity & Inclusion.
Full Job Description
Job Description
About the Role
As the General Manager, Food & Nutrition Services, you will lead dining and hospitality services across a campus of care, including long-term care and retirement living. You will work closely with senior leadership, residents, families, and interdisciplinary teams to enhance the resident experience while driving operational excellence, team development, quality improvement, and regulatory compliance.
This role offers the opportunity to:
Lead dining, nutrition, and hospitality services across a diverse seniors' care environment.
Drive innovation through dining enhancements, hospitality initiatives, and person-centred care programs.
Build on existing resident-focused initiatives, including café services and dining experience enhancements.
Champion quality improvement, regulatory compliance, and operational excellence.
Develop and mentor high-performing teams in a collaborative and service-focused culture.
How You'll Make an Impact:
Business & Financial Acumen
Develop new and emerging business solutions for continuous growth and effective day-to-day operations
Build and analyze budget/P&L statements
Achieve financial goals through daily analysis of key KPI's of business operations and monthly business reviews
Proactive planning of future business growth plans, including expansion of scope of services
Client Relationships & Contract Management
Provide local leadership and strategic direction to build client relationships and new business opportunities to enhance profitability
Develop a business strategy in line with current and emerging client needs
Build long-term relationships with client that add value and are based on mutual trust and partnership model
Ensure contract delivery including commercial and legal terms and conditions of the contract and deliver to the SLA(s) and standards required
Carry out regular contract performance revisions and internal compliance audits and checks to support the delivery of Goal Zero for the account and Sodexo compliance
People
Lead by example; inspire your employees to follow your own actions
Strong employee relations through the ability to manage diverse teams
If applicable: Ability to build positive union relationships
Active participant in full HR life cycle (recruitment, onboarding, training, performance, rewarding, career development, etc.)
Organization, planning and monitoring of employee daily activities
Culture & Compliance
Ensure that the site is always compliant at all times for services delivered within scope, and ensure the rigorous means of recording these elements are maintained and regularly reviewed
Foster a strong health and safety culture, for our employees and our clients and customers
Encourage diversity and inclusion
Advocate for corporate social responsibility
Drive creative innovation
Desire for continuous improvement and growth in compliance with operating standards
Embody Sodexo's core values: Service Spirit, Spirit of Progress and Team Spirit
Directs business practices that uphold Sodexo's mission and values
Qualifications
What You'll Need to Succeed:
Demonstrated progressive management experience in long-term care, seniors' living, hospitality management, healthcare support services, or a similar multi-service environment, such as Food Service Manager, Nutrition Manager, General Manager, Administrator, Executive Chef, or a comparable leadership role. Previous long-term care or seniors' living experience is considered an asset.
Strong financial management and food cost control experience.
Canadian Society of Nutrition Management (CSNM) Certification is required.
Educational background in Hospitality Management, Business Administration, Food and Nutrition Management, Dietetics, or a related field.
Proven leadership and people management skills with the ability to build, lead, and motivate high-performing teams.
Ability to work independently, make effective decisions, and collaborate effectively as part of a team.
Strong operational leadership experience with a safety-first mindset.
Experience managing budgets and interpreting financial and commercial information.
Strong literacy, numeracy, and financial acumen.
Excellent organizational skills with the ability to prioritize competing demands and adapt to changing operational requirements.
Strong stakeholder management and relationship-building skills.
Proficient computer skills, including Microsoft Office.
Experience working in a unionized environment.
Additional Information
What Makes Sodexo Different:
Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. In addition, we offer:
Flexible work environment
Competitive compensation & great employee benefits
Training and development programs
Countless opportunities for growth
Corporate responsibility & sustainability
An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo's latest awards here
