Job Title: General Manager
Department: Operations
Reports To: Regional General Manager
Job Summary:The General Manager will oversee all aspects of operations, sales, and client experience, which is known This role requires a hands-on leader who can move seamlessly from managing P&L and strategic growth initiatives to supporting warehouse operations and representing the company in front of elite clients and partners. The ideal candidate is both entrepreneurial-minded and operationally driven and has the proven ability to build and scale organizational systems, teams and infrastructure.
Key Responsibilities:Leadership & Strategy- Lead day-to-day operations of the location, including warehouse, logistics, client services, and administrative functions, with a focus on sales.
- Develop and execute business strategies that drive revenue growth, profitability, and client satisfaction.
- Oversee budgeting, forecasting, and P&L management to ensure financial health and performance targets are met.
- Build, manage and mentor a high-performing team and nurture a positive culture while ensuring the highest levels of quality, professionalism and care for both our employees and clients.
Sales & Client Relations- Partner with sales and design teams to cultivate relationships with high-end clients, planners, venues, and corporate partners.
- Act as a brand ambassador at industry events and client functions.
- Drive a sales-forward culture focused on client experience, repeat business, and brand reputation.
- Negotiate contracts, pricing, and service levels to optimize revenue while maintaining luxury standards.
Operations & Warehouse Management- Oversee inventory management, logistics, and warehouse operations to ensure efficient and accurate fulfillment of all orders.
- Maintain quality control of all rental products to meet luxury standards.
- Work hands-on when necessary - loading/unloading trucks, setting up event layouts, or assisting staff during peak periods.
- Implement safety, training, and operational best practices to ensure efficiency and compliance.
Financial & Administrative Management- Manage company financials, including P&L, capex, cash flow, and expense control.
- Analyze performance metrics and develop strategies for continuous improvement.
- Ensure compliance with company policies, contracts, and local regulations.
Qualifications:Experience & Education - Minimum of 7-10 years of progressive leadership experience.
- Specific expertise in event rentals, luxury hospitality, high-end products, or related premium industries.
- Demonstrated success in client development and long-term retention.
Technical Skills- Proven experience managing P&L (Profit and Loss) statements and driving profitable business growth.
- Strong background in warehouse management and complex logistics operations.
- A sales-focused mindset dedicated to market expansion and revenue generation.
- Excellent presentation skills and the ability to build sophisticated professional relationships.
Leadership Abilities- Ability to lead and inspire teams across both behind-the-scenes operations and high-stakes, client-facing environments.
- Flexibility to work extended hours, including evenings and weekends, to meet the demands of a rigorous event schedule.
- Skilled in establishing rapport with high-end clients and internal stakeholders alike.
Physical Requirements- Physically capable of assisting in warehouse or on-site operations when the situation demands hands-on support.
- Ability to maintain performance during the extended hours and varied shifts required by the event industry.
Job Performance Standards:- Maintain a high order fulfillment accuracy rate, ensuring that high-end inventory is delivered and installed according to luxury quality standards without error.
- Sustains a high rate of repeat business from elite planners and venues, evidenced by a measurable increase in client lifetime value and brand reputation in the market.
- Ensures compliance with OSHA, DOT, and internal safety protocols, resulting in a zero-incident culture across both warehouse and on-site event operations.
- Reduces staff turnover by implementing effective mentorship programs and maintaining a positive, high-performance culture as measured by internal climate surveys.
- Acts as the face of the brand at a minimum number of high-profile industry galas and events annually, successfully converting networking opportunities into new corporate or luxury partnerships.
Work Environment: The work environment is a fast-paced, setting that transitions seamlessly from a busy, hands-on warehouse and logistics dock to high-end client galas and executive boardrooms. The General Manager must be comfortable operating in a space where luxury standards are met with a "roll-up-your-sleeves" attitude, often navigating physically demanding on-site setups and non-traditional hours during peak event seasons. It is an atmosphere that demands calm under pressure, absolute attention to aesthetic detail, and the flexibility to lead in both industrial and elite hospitality contexts.
