2+ years of General Manager experience in a busy Select Service Hotel or 4+ years as an Assistant General Manager
Strong computer and office skills for effective communication and data analysis
Familiarity with hotel information and accounting systems relevant to the brand
Experience with premium hotel brands like Hilton, Hyatt, Marriott, or IHG preferred
Responsibilities
Focus on key success measures: Revenue Index, Flex/Flow, and Guest Satisfaction
Develop a comprehensive onboarding plan for new and current leaders within 30 days
Build relationships with key stakeholders, including Hotel Ownership and Corporate Staff, within the first month
Foster positive connections with Sales staff, including onsite and corporate Sales & Marketing Leadership
Benefits
Opportunity to influence key performance metrics from day one
Support for staff development and optimization
Access to a network of industry professionals and corporate resources
Engagement with premium brand standards and practices
Full Job Description
Key Duties & Responsibilities:
Strong focus and adherence to three of Crestline's key success measures i.e. Revenue Index, Flex/Flow, and Guest Satisfaction - your ability to influence and increase these upon starting is key
Staff Optimization - develop a plan for all newly hired and current leaders so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days
Develop and get to know key players to include Hotel Ownership and Field/Corporate Staff within the first 30 days
Develop a positive relationship with all Sales staff to include onsite Sales as well as Regional Director of Sales and corporate Sales & Marketing Leadership
Education and Experience:
Previous 2+ years of General Manager experience within a busy Select Service Hotel required, or 4+ years as an Assistant General Manager
Computer and Office skills required - must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases
Experience with hotel information systems and accounting systems pertinent to the brand
Premium brand experience highly preferred (Hilton, Hyatt, Marriott or IHG)
