Position SummaryCatalent is seeking a General Manager to lead its Philadelphia Clinical Supply Services (CSS) operation, the company's North American Center of Excellence for clinical supply packaging, labeling, storage, and distribution supporting global pharmaceutical and biotechnology customers.
Clinical Supply Services supports the delivery of investigational products used in clinical trials worldwide, helping customers accelerate the development of innovative therapies for patients.
Reporting to the Vice President, Operations, the General Manager will provide overall leadership for a large-scale, customer-facing operation and will be accountable for site performance across safety, quality, delivery, cost, customer satisfaction, and employee engagement. This role offers the opportunity to lead a critical operation supporting global clinical development programs while driving operational excellence and business growth.
This position is based onsite at Catalent's Philadelphia, PA facility (5 days per week).
The Role- Provide overall leadership and strategic direction for the Philadelphia Clinical Supply Services operation, ensuring alignment with business objectives and customer expectations
- Own site performance across safety, quality, delivery, cost, employee engagement, and customer satisfaction
- Lead, develop, and inspire a high-performing organization across operations and support functions
- Drive operational excellence through effective planning, execution, continuous improvement, and performance management
- Foster a culture of accountability, collaboration, inclusion, and continuous improvement
- Ensure compliance with all regulatory, quality, and corporate requirements, including cGMP standards, safety programs, and site procedures
- Serve as the primary executive point of contact for customers, building strong partnerships through site visits, business reviews, and ongoing engagement
- Establish and monitor key performance indicators, ensuring disciplined operating reviews and achievement of business objectives
- Lead workforce planning, talent development, succession planning, and employee engagement initiatives
- Partner cross-functionally across Operations, Quality, Supply Chain, Finance, HR, Engineering, and Commercial teams to support business growth and customer success
- Champion a customer-first mindset while ensuring operational scalability, reliability, and profitability
The Candidate- Bachelor's degree in Life Sciences, Engineering, Operations, Business, Logistics, or a related field required; Master's degree preferred
- 10+ years of leadership experience within pharmaceutical, biotechnology, CDMO, CRO, clinical supply, or other highly regulated manufacturing and operations environments
- Direct experience in clinical supply services is preferred
- Demonstrated success leading large, complex operations and multi-level teams
- Strong understanding of clinical supply services, pharmaceutical packaging, distribution, logistics, manufacturing operations, or related regulated industries
- Deep knowledge of cGMP requirements and regulatory expectations
- Demonstrated success leading operational transformation initiatives, driving performance improvements, and building high-performing teams in complex environments
- Strong business and financial acumen (Full P&L Ownership required) with experience balancing strategic priorities and operational execution
- Experience managing customer relationships in a contract services or customer-facing environment preferred
- Exceptional leadership presence with the ability to influence, engage, develop, and inspire teams
Catalent Leadership Competencies- Leads with Integrity and Respect
- Delivers Results
- Demonstrates Business Acumen
- Fosters Collaboration and Teamwork
- Champions Change
- Engages and Inspires
- Coaches and Develops
Why Join Catalent?- Lead a flagship Clinical Supply Services operation supporting global pharmaceutical and biotechnology customers
- Play a critical role in helping bring innovative therapies to patients worldwide
- Join a global leader in drug development and delivery supporting more than 7,000 life-saving and life-enhancing products annually
- Defined career path with ongoing development opportunities
- Competitive compensation and benefits package
- Medical, dental, and vision benefits effective on day one
- 152 hours of PTO plus 8 paid holidays
- Tuition reimbursement
- WellHub wellness program
- Perkspot employee discount program
Catalent offers rewarding opportunities to further your career while making a meaningful impact on patients around the world.
personal initiative. dynamic pace. meaningful work.
