We are currently seeking an experienced General Manager to lead our West Coast cinema equipment Rental department. This position drives financial performance, manages key client relationships, and oversees and develops a high-performing Rental sales team.
The ideal candidate brings a strong combination of business acumen, leadership, customer relationship management, and knowledge of the professional production equipment rental industry.
This is a hands-on leadership role that requires someone who can balance strategic business objectives with the day-to-day needs of our clients and employees.
Key Responsibilities Business Leadership & Financial Performance - Own the financial performance of the assigned coastal rental business, including revenue, profitability, and departmental P&L.
- Develop and execute strategies to achieve revenue, margin, and operational performance goals.
- Monitor business performance, rental activity, and pipeline opportunities to identify trends, risks, and areas for improvement.
- Build and oversee high-value rental quotations and complex client agreements.
- Partner with senior leadership to establish business priorities, manage resources, and support long-term growth.
Client Relationships & Business Development - Develop, manage, and nurture strong relationships with key accounts, production companies, and high-profile clients.
- Serve as a senior point of contact for complex rental projects, VIP clients, and critical service issues.
- Identify new rental opportunities and strengthen relationships with existing clients to encourage repeat business.
- Collaborate with other departments to deliver comprehensive solutions and maximize customer value.
- Maintain a strong understanding of industry trends, production workflows, and evolving client needs.
Team Leadership & Development - Lead, coach, and mentor Rental Agents and other assigned rental personnel to ensure exceptional service and operational performance.
- Establish clear expectations, performance goals, and accountability across the team.
- Conduct regular performance evaluations, provide ongoing feedback, and address performance issues promptly.
- Support employee training, professional development, and career growth.
- Oversee onboarding and training for new team members.
- Foster a collaborative, service-oriented culture that encourages ownership, professionalism, and continuous improvement.
Rental Operations & Customer Service - Oversee daily rental business, ensuring timely and accurate responses to inquiries received through the web portal, email, and phone.
- Coordinate with operations manager, prep technicians, logistics personnel, and other departments to ensure equipment is prepared and delivered according to client requirements.
- Act as the primary escalation point for urgent or complex customer service matters.
- Identify opportunities to improve processes, increase productivity, and enhance the overall rental customer experience.
- Participate in pipeline reviews, departmental meetings, and cross-functional planning.
- Maintain a professional and organized client facing environment.
- Provide occasional after-hours support for urgent client needs.
Qualifications Required - 7+ years of experience in professional equipment rentals, production services, or a closely related industry,
- 3+ years in a management or leadership role.
- Strong understanding of professional cinema, broadcast, video, or production equipment and associated rental workflows.
- Demonstrated experience managing business performance, budgets, revenue targets, and profitability.
- Proven ability to build and maintain relationships with high-value clients and key accounts.
- Experience managing, coaching, and developing customer-facing teams.
- Strong knowledge of rental processes including quotations, scheduling, equipment logistics, order fulfillment, and customer service.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to manage competing priorities and make sound decisions in a fast-paced, deadline-driven environment.
- Strong organizational skills, attention to detail, and a commitment to operational excellence.
- Proficiency with rental, inventory management, and business reporting systems.
Preferred - Direct experience in the film, television, commercial production, or professional cinema equipment rental industry.
- Established relationships within the Los Angeles production community.
- Experience overseeing multiple teams, departments, or rental locations.
- Familiarity with rental pricing strategies, utilization metrics, and margin management.
- Experience operating within sales and business development teams to expand key accounts.
- Experience implementing process improvements and operational performance initiatives.
What Success Looks Like in this Role- Consistent achievement of rental revenue and profitability goals.
- Strong client retention and growth of key accounts.
- A responsive, well-trained, and accountable rental team.
- Efficient rental workflows and reliable order fulfillment.
- High levels of customer satisfaction and service quality.
- Strong collaboration across AbelCine's departments to support business growth.
Location: Burbank, CA
Status: Full-Time, On-site, Exempt
Compensation Range: $110,000-$125,000/year + profit sharing bonus
Benefits:We understand that it's people who make our company great. Because of this, we're prepared to offer a competitive salary, incentive bonus, and a wide range of benefits, including:
- Medical, dental, and vision insurance
- 401(k) with company match
- Flexible spending accounts (FSA)
- Parental Leave
- Pre-tax commuter benefits
- Supplemental insurance options
- Employee discount marketplace
- Pet Insurance
- Paid vacation, sick leave, and holidays
- Discounted gym memberships
- A relaxed but engaged company culture
