General Manager

Carter Hospitality Group

• $160K — $180K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in hospitality management or resort operations
  • Strong background in financial management and budgeting
  • Proven experience in staff recruitment and development
  • Ability to drive strategic planning and market positioning
  • Excellent communication and leadership skills

Responsibilities

  • Oversee daily resort operations to ensure quality and efficiency
  • Develop strategic plans to enhance profitability and market presence
  • Monitor and manage financial performance through budgets and forecasts
  • Improve operational policies to elevate guest satisfaction
  • Lead initiatives that foster a culture of exceptional guest service
  • Recruit and develop a high-performing team to meet resort goals
  • Maintain a positive work environment that encourages collaboration

Benefits

  • 401(k) with matching
  • Comprehensive health, dental, and vision insurance
  • Employee discounts at the resorts
  • Opportunities for professional advancement
  • Training and development resources
  • Paid time off and parental leave
  • Wellness resources
Full Job Description
Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance
  • Wellness resources


This a full time on site role for a General Manager located in Temecula CA. The General Manager will oversee the daily operations of two winery resorts, Carter Estate Winery Resort and South Coast Winery Resort & Spa, including managing staff, ensuring guest satisfaction, and maintaining the high standards of service and luxury. Responsibilities include strategic planning, financial oversight, marketing, and driving the overall vision and success of the resort.

The General Manager will also be responsible for improving operational efficiency, and fostering a positive work environment.

Strategic Leadership & Vision:
  • Experience in hospitality management, resort operations and staff management.
  • Develop and implement strategic plans to achieve business objectives, increase profitability and enhance the resort's market position.
  • Identify and capitalize on new market trends and opportunities to drive growth.
  • Maintain a long-term vision for the resort's continued success and evolution.

Operational Excellence:
  • Oversee daily operations across all departments, ensuring efficiency, quality and adherence to company standards.
  • Implement and monitor operational policies and procedures to optimize productivity and guest satisfactions
  • Drive Continuous improvements initiatives in all areas of the resort.

Financial Management:
  • Develop and mange annual budgets, forecasting an financial reports
  • Monitor revenue, expenses and profitability, implementing strategies to maximize financial performance.
  • Identify cost-saving opportunities without compromising quality or guest experience.

Guest Experience & Company Reputation:
  • Champion a culture of exceptional guest service throughout the resort.
  • Monitor guest feedback and implement strategies to address satisfactions.
  • Maintain and enhance the reputation of South Coast Winery Resort & Spa as a premier destination

Team Leadership & Development:
  • Recruit, train, mentor and motivate a high-performing team.
  • Foster a positive, collaborative, and empowering work environment.
  • Ensure effective communication and collaboration between departments.


Compensation: $160,000.00 - $180,000.00 per year

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