Job DescriptionThe General Manager will be responsible for leading a team to drive extraordinary performance in all areas of the hotel operation. This role sets the strategic direction ensuring alignment with our luxury standards and values. Serves as the coach and champion of all team members, attracting new talent, developing their skills, and creates a positive and enriching culture on property. This role is a consummate host - serving as the Ambassador and key spokesperson for the hotel, nurturing relationships with team members, hotel owners and within the community.
- Working directly for ownership, effectively manage the owner relationships, and act in partnership with Auberge Collection
- Oversee the development of the strategy and business plan to deliver our objective of being the best-loved operator of one of a kind luxury hospitality and experiences.
- Responsible for initiating, facilitating, and guiding well-designed and creatively curated guest experiences unique to the property through the food & beverage outlets, other amenities, product selection, partner alignment, and space activation.
- Develop the recruitment and employment brand strategy to become the employer of choice in the local market
- Build a rich culture of trust, pride and joy that will result in a high employee advocacy and team member engagement.
- Oversee the creation and successful implementation of the guest experience - Pre-Arrival, Arrival, During The Stay, Departure and Post-Departure to ensure that our guests report the highest levels of personal and customized services.
- Ensure that all financial targets are met as well as accurate monthly forecasting
- Spearhead the commercial strategy to drive and increase revenue as well as be the sales champion and visible with most influential travel advisors, clients and media
- Partner with your Executive leadership team to ensure each department is functioning with the highest standards of excellence
- Champion new initiatives and take calculated risks to improve property performance
- Actively engage with the local community, businesses, and high society to embed the property and region as a cultural and social landmark.
- Play a pivotal role in introducing the new membership club, both in engagement strategy and ongoing programming
- Elevate on property activations, including in wellness, arts, culture, to ensure that the property is appealing to a broader set of interest groups and demographics
- While preserving the integrity of the offering, ensure that it evolves to better cater to next gen consumers through adjustments to service style, offerings etc.
Qualifications- 10+ years progressive experience in luxury hotel operations management serving as a General Manager
- Experience cultivating relationships with ultra-high-net-worth individuals and discerning global clientele
- Proven ability to lead luxury membership ecosystems and private club cultures
- Sophisticated understanding of member engagement, social programming
- Demonstrates a savvy approach to business operations, with innovative thinking to address unique challenges
- Previous experience managing independently branded luxury hotels
- Demonstrates robust experience in operations, particularly in F&B and club membership management.
- Agile and solution-oriented, with strong communication skills and the ability to navigate dynamic environments.
- Strong involvement with the local community
- International exposure that enriches brand positioning.
- Ability to create and sustain a culturally relevant luxury environment that resonates with global tastemakers, members, and guests.
Competitive Compensation; target base salary of $300k-$325k plus incentives, comprehensive medical and other key benefits
