Director, Voyage Experience Strategy & Programming

The Ritz Carlton Yacht Collection

• $120K — $150K *

Hospitality & Recreation

8 - 10 years of experience

2 months ago

Job Overview by Ladders

Qualifications

Responsibilities

Benefits

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Define Product Vision & Experience Intent

Establish the vision, character, and experiential intent for guest experiences across the portfolio.
Define how culture, place, timing, seasonality, and guest expectations should influence experience development.
Ensure experiences are developed as connected products rather than isolated initiatives.
Translate brand strategy into tangible guest experiences.

Orchestrate the Guest Experience

Shape Experience Strategy

Define the role experiences, programming, content, and engagement play in delivering the product vision.
Develop planning frameworks, templates, and standards that guide experience development.
Identify opportunities to create differentiation through thoughtful design and curation.
Ensure experiences balance guest needs, business objectives, and brand aspirations.

Translate Cultural & Consumer Insight into Product Direction

Identify emerging consumer behaviors, travel trends, lifestyle shifts, and cultural movements and evolve the product accordingly.
Translate insights into product opportunities and innovation concepts.
Champion authentic, relevant, and differentiated experiences.

Influence Experience Development Across the Organization

Provide strategic direction to Experience Design and cross-functional development teams.
Partner with Marketing to ensure product positioning reflects the intended guest experience.
Collaborate with Operations to ensure experiences can be delivered while preserving intent.
Serve as a champion for experience quality, innovation, and differentiation across the organization.

Success Looks Like

Experiences feel intentionally designed rather than operationally assembled.
Guests experience a clear Ritz Carlton Yacht Collection point of view and distinct identity.
Individual experiences connect to create a cohesive and memorable journey.
New ideas are translated into differentiated products that strengthen the brand.
Guest engagement, loyalty, and advocacy increase over time.
The product continues to evolve through innovation, learning, and changing consumer expectations.

What We're Looking For

Experience

10-15+ years of experience in product strategy, experience development, hospitality, travel, entertainment, lifestyle brands, or related fields.
Proven success creating differentiated consumer experiences or hospitality products.
Experience leading cross-functional initiatives and influencing diverse stakeholders.
Strong understanding of luxury consumers and premium experience brands.

Skills & Capabilities

Ideal Backgrounds

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