Casago Desert to Coast
Position: General Manager
Status: Full-Time, Exempt (Salaried)
Compensation: $100,000 - $120,000 annual base salary + bonus
Location: Lake Arrowhead
ABOUT THE ROLE
We're looking for an experienced, results-driven General Manager to lead our Lake Arrowhead operations. In this player-coach role, you will personally manage a portfolio of vacation homes as the primary point of contact for those owners, while also leading and developing a team of Local Operations Managers responsible for the rest of the market. You'll be accountable for the operational performance, owner satisfaction, and growth of the Lake Arrowhead portfolio - balancing hands-on portfolio ownership with team leadership to ensure every home is guest-ready, well-maintained, and meeting Company standards.
KEY RESPONSIBILITIES
• Lead overall operations for the Lake Arrowhead market, ensuring homes are well maintained, guest-ready, and compliant with Company standards, metrics, and efficiency goals.
• Personally manage an assigned portfolio of properties, serving as the primary point of contact for those homeowners and delivering proactive communication, issue resolution, and subject-matter expertise on each home.
• Lead, mentor, and develop a team of Local Operations Managers, providing coaching, accountability, and day-to-day support to drive consistent performance across the market.
• Own market-level financial performance, including revenue, cost targets, owner retention, and operating margins; manage portfolio-level budgets and identify opportunities for operational efficiencies.
• Handle escalated guest and homeowner concerns, coordinate inspections and maintenance needs, and ensure consistent service delivery across all properties in the market.
• Partner with the Portfolio Growth team to support owner acquisition, new unit onboarding, and the seamless transition of newly signed properties into the operating portfolio.
• Collaborate with regional leadership, corporate partners, and cross-functional teams to drive owner retention initiatives, vendor relationships, and cross-market consistency.
• Foster a positive, accountable, hospitality-driven team culture rooted in care for our owners, our guests, and each other.
WHAT WE'RE LOOKING FOR
Required Qualifications
• 5+ years of experience in vacation rental, hospitality, property management, or a closely related operations-leadership role.
• Proven team leadership experience, including hiring, coaching, performance management, and developing front-line operations staff.
• Strong financial acumen with the ability to manage a P&L, interpret operational data, and translate metrics into action.
• Excellent organizational, time-management, and prioritization skills; able to balance hands-on portfolio work with team leadership responsibilities in a fast-paced environment.
• Strong written and verbal communication skills; professional in email, phone, video, and text, and credible with both owners and field teams.
• Hands-on and dependable; able to step in on operational issues, basic property assessments, and field support when needed.
• Valid driver's license, clean driving record, and reliable transportation for travel between properties.
• Familiar with Lake Arrowhead market.
KEY ATTRIBUTES
• Owner- and guest-first mindset with genuine pride in property condition and service quality.
• Player-coach mentality - equally comfortable rolling up your sleeves and leading from the front.
• Strong attention to detail and follow-through.
• Calm under pressure, resourceful, and a creative problem-solver.
• Accountable, reliable, and able to model the standards you expect from your team.
• Data-informed decision-maker who balances operational excellence with hospitality.
WORK ENVIRONMENT & PHYSICAL DEMANDS
• Availability to work Sunday through Saturday, including early mornings, evenings, and weekends as needed.
• Frequent travel (driving) between worksites; reliable personal transportation required.
• Work may take place indoors or outdoors in varying weather conditions.
• Ability to stand, sit, and walk for extended periods.
• Reach overhead and below the waist.
• Regularly push, pull, and lift up to 25 pounds; occasionally lift or move up to 50 pounds.
• Bend, stoop, squat, kneel, and twist as needed to perform property assessments and operational support tasks.
WHAT WE OFFER (subject to eligibility)
• Base salary range of $100,000 - $120,000 annually, plus performance bonus.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Unlimited Vacation policy (exempt employees only).
• Professional development opportunities.
• A growing company with room to expand your role.
• A team that genuinely cares about each other and the work we do.
• The chance to be part of building something special in vacation rental management.
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
