Overview
Konica Minolta currently has an exciting opportunity for a GCS Program Manager!
We are seeking a highly self-driven Program Manager to work in close alignment with leadership to develop and execute service methods for Office Series MFPs. This role focuses on improving product performance, driving profitability, and supporting service initiatives from concept through implementation and sustained results.
This is a hands-on, high-ownership role for someone who can think independently, troubleshoot deeply, and carry work beyond initial concepts into real-world impact. The ideal candidate can operate through ambiguity-leveraging all available resources to research, problem-solve, and develop solutions even when no predefined path exists.
Responsibilities
Product Performance
• Analyze performance data to identify trends, root causes, and improvement opportunities
• Support service method enhancements that improve product reliability and profitability
Compliance Reporting
• Track and report on compliance metrics (e.g., training, process adherence)
• Identify risks, gaps, and trends, and clearly communicate insights to stakeholders
Parts Cost Optimization
• Identify parts cost savings opportunities through data analysis
• Support evaluation of alternate parts, vendors, and service approaches
• Track and communicate cost impact to Field Leadership
Service Initiatives
• Support development, testing, rollout, and sustainment of service initiatives (e.g., vCare, RSP, Remote Remediation, Remote Deployment)
• Track performance, adoption, and outcomes, and provide insights for continuous improvement
• Communicate results and actionable recommendations to stakeholders
Technical Support & Escalation
• Provide advanced troubleshooting support and structured diagnostic approaches
• Assist with complex configurations and enterprise account issues as needed
Technical Communication & Advocate Engagement
• Develop clear, concise technical documentation, communications, and service-related content for a wide range of audiences (field, leadership, and customers)
• Translate complex technical concepts into practical, actionable guidance
• Plan and lead regularly scheduled Advocate calls
• Create and deliver content that is relevant, engaging, and valuable to attendees
• Drive continuous improvement of Advocate call content based on feedback and business needs
Qualifications
• 5+ years of field experience preferred (service, technical support, or similar)
• Strong technical aptitude and diagnostic skills
• Experience working across field and cross-functional teams
• Strong analytical mindset with the ability to translate data into insights
• Ability to manage multiple priorities and follow work through to completion
What Good Looks Like
• Self-starter who takes initiative and does not wait for direction
• Strong troubleshooting and problem-solving skills
• Proactively helps drive work from concept through execution and measurable results
• Brings solutions and recommendations-not just problems
• Knows when to act independently vs. when to escalate with context and options
• Communicates clearly across technical, field, and leadership audiences
• Demonstrates strong investigative/problem-solving skills-can independently research and solve issues that are not documented or previously encountered
• Proactively uses modern tools (e.g., AI, web research, internal systems) to identify solutions
• Not a "boxed-in thinker"-challenged by undefined problems rather than stalled by them
This posting reflects an existing vacancy that we are actively recruiting for.
Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.
Salary Disclaimer
Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate's skills, experience, job-related knowledge, geographic location, and specific business needs.
Salaire- A titre indicatif
Konica Minolta s'engage en faveur de pratiques de rémunération transparentes et équitables. Notre structure salariale est conçue pour soutenir la croissance des employés, permettant aux individus de progresser dans la fourchette salariale au fur et à mesure de leur progression. Le salaire de base réel proposé variera en fonction des compétences, de l'expérience, des connaissances liées au poste, de la localisation géographique et des besoins spécifiques de l'entreprise du candidat.
AI Disclosure
Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.
Mention d'utilisation de l'IA
Konica Minolta Business Solutions (Canada) Ltd., ou ses prestataires tiers autorisés, peuvent utiliser des technologies d'intelligence artificielle pour soutenir certains aspects du processus de recrutement. Néanmoins, les candidatures sont examinées par notre équipe de recrutement, qui prend toujours la décision finale d'embauche.
