Job Summary
We are seeking an experienced Genetec Support Engineer to support and maintain an integrated physical security environment spanning more than 100 locations. The role is responsible for the end-to-end administration, reliability, security, and ongoing development of enterprise access-control and video-management systems. The ideal candidate will have hands-on experience supporting large, multi-site Genetec environments and troubleshooting issues across physical security hardware, software, network connectivity, and third-party integrations. The engineer will collaborate with facilities, security operations, network teams, vendors, and other stakeholders to deliver reliable physical security services.
Key Responsibilities
• Administer and maintain Genetec Security Center across access-control and video-management environments.
• Add, modify, configure, and support cameras, controllers, readers, intercoms, and related security hardware.
• Manage user accounts, roles, permissions, and access throughout the user lifecycle.
• Apply least-privilege principles and maintain systems in support of audit and compliance requirements.
• Troubleshoot connectivity, configuration, and mechanical failures involving controllers, readers, cameras, and intercom endpoints.
• Coordinate with vendors and internal technical teams to resolve complex system issues.
• Plan and execute system updates, patches, and firmware upgrades.
• Validate rollback procedures, testing results, and change-management documentation.
• Provision and manage intercom systems through Genetec Sipelia, including call routing, audio quality, and system availability.
• Develop operational reports covering system events, alarms, access audits, availability, and performance.
• Manage third-party plug-ins, including video analytics and biometric integrations.
• Validate plug-in compatibility, performance, and licensing requirements.
• Support key-management systems and workflows, including auditing, chain-of-custody controls, and incident procedures.
• Maintain configuration standards, technical documentation, support runbooks, and knowledge-base materials.
• Partner with facilities, security operations, and network teams to identify and resolve cross-domain issues.
Required Qualifications
• Hands-on experience supporting Genetec Security Center within a multi-site or multi-region enterprise environment.
• Experience with device provisioning, camera configuration, access-control configuration, user and role administration, firmware updates, patching, and incident troubleshooting.
• Strong familiarity with physical security technologies and platforms, including Genetec ClearID, Axis, Mercury, 2N, HID, Fargo, Life Safety Power, Idemia, Princeton Identity, KeyWatcher, Traka, and Assa Abloy.
• Experience working with vendors and cross-functional teams in a change-controlled environment.
• Strong analytical, troubleshooting, and problem-solving skills.
• Clear communication skills and the ability to work effectively with technical and non-technical stakeholders.
• Customer-focused approach to system support and issue resolution.
• Candidates must have hands-on Genetec experience. Candidates without Genetec experience should not be submitted.
Certifications
• ClearID Administrator.
• Omnicast Advanced Administrator.
• Security Center Enterprise Certification.
• Security Center System Upgrade and Migration Certification.
• Synergis Advanced Administrator.
Preferred Qualifications
• Experience supporting system conversions or migrations, including platform consolidations, controller or reader transitions, and camera-fleet refreshes.
• Knowledge of OSDP, SIP, TCP, SQL, HTTPS, reverse-transfer printing, RFID encoding, and facial biometrics.
• Experience with video analytics, biometric authentication workflows, and third-party plug-in lifecycle management.
• Experience developing technical standards, creating operational runbooks, and supporting or coaching Level 1 and Level 2 support teams.
Tools and Technologies
• Genetec Security Center, Genetec Sipelia, and Genetec ClearID.
• Axis, Mercury, 2N, HID, Fargo, and Life Safety Power.
• Idemia and Princeton Identity.
• KeyWatcher, Traka, and Assa Abloy.
• SQL, TCP, HTTPS, SIP, and OSDP.
• RFID and biometric technologies.
