GENERAL SUMMARYDirectly and through subordinates, direct and control the business development, client service, and operational functions within the assigned region to ensure growth and profitability of each branch based on financial performance forecasts. Act as the senior banking presence within the region, assigned and may be called upon to act on the Bank's behalf in public relations activities.
DIRECT REPORTSThe incumbent manages the Regional Manager, Branch Management, and Branch Administration staff.
ESSENTIAL FUNCTIONS- Develop, manage, and evaluate plans, objectives, and financial performance of assigned region. Review the performance of each branch based on sales activity, deposit and loan portfolio growth, profit, and quality to ensure achievement of established goals; examine profit & loss and balance sheet reports to forecast results and effectively manage financial performance. Hold branch managers accountable for results, while also providing coaching and guidance.
- Manage and control regional operational and risk management activities to ensure the highest level of client service and operating efficiencies and compliance with Bank operating standards and regulatory requirements.
- Direct the establishment of goals and the implementation of marketing and sales programs throughout the assigned region to ensure realistic targets are attained. Inspect expectations regularly to ensure performance is on track to meet goals and milestones.
- Ensure the development, implementation, and evaluation of service quality programs designed to evaluate client expectations, delivery, and satisfaction, and to improve the uniform delivery of quality client service.
- Contribute to the overall formulation of Bank policy as it relates to the Retail Banking function. Ensure interpretation and communication of Bank policies and procedures to ensure uniformity within the branch system.
- Ensure compliance with all internal operating policies, procedures, and audit standards, including but not limited to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Code of Conduct, Information Security, Protection of Proprietary Information, and Bank Security Standards.
- Actively participate in various civic, social, and community organizations to enhance the Bank's image and promote positive community relations.
- Maintain contact with major customers and prospects, as necessary, to supplement business development efforts; interact with Bank personnel and corporate clients to maintain banking relationships and improve service.
- Maintain a highly motivated and qualified staff through selection, placement, training, counseling, and promotion of team members to achieve optimum organizational performance.
- Oversee the region's CRA efforts.
- Plan, develop, establish, and control assigned organization and budget functions.
- Recommend terminations, hires, transfers, salary adjustments, performance standards, and reviews. Build a talent pipeline through networking and internal talent development. Develop a succession plan for critical positions.
QUALIFICATIONSEducation:- College degree in general business or finance preferred, but not mandatory.
Experience:- Minimum 7-10 years of banking experience in a similar capacity.
- Solid retail banking experience with general commercial lending knowledge.
- Management experience required.
Skills/Ability:- Bilingual in English and Chinese (Mandarin/Cantonese) strongly preferred.
- Comprehensive knowledge of branch banking and operational functions, Bank services and products, and related policies and procedures.
- Knowledge of business development techniques, sales development, planning, and previous sales experience.
- Ability to lead and develop top talent.
- Ability to assess risk levels of banking relationships in relation to economic, financial, and environmental factors.
- Thorough knowledge of commercial lending.
- Excellent managerial and organizational skills.
- Excellent verbal and written communication skills.
OTHER DETAILSPay Range: $145,000 to $165,000/ year
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.
Cathay Bank offers its
full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
