One Federal Solution is seeking an experienced Functional Analyst / Tier 2 Helpdesk to support a Government Client in Arlington, VA. The successful candidate will provide Tier 2 Helpdesk support for Momentum (UFMS) and FIRST financial management applications, serving as a functional expert responsible for troubleshooting complex user issues, supporting system enhancements, performing testing activities, and ensuring the continued effectiveness of enterprise financial systems.
This position requires a strong customer service mindset, analytical problem-solving skills, and hands-on experience supporting federal financial management applications.
Key Responsibilities- Provide Tier 2 Helpdesk support for Momentum (UFMS) and FIRST financial management applications.
- Troubleshoot and resolve complex user issues while documenting resolutions and identifying recurring trends.
- Serve as a functional analyst supporting system enhancements and application improvements.
- Gather, analyze, and document business and functional requirements.
- Collaborate with customers, developers, and technical teams throughout the software development lifecycle.
- Perform system testing, regression testing, and user acceptance testing for application updates and enhancements.
- Support Vendor Management processes within the financial management system.
- Administer user security roles and access requests while ensuring compliance with organizational policies.
- Support G-Invoicing processes and resolve functional issues related to federal financial transactions.
- Develop, update, and maintain user guides, training materials, and system documentation.
- Monitor system performance and recommend process improvements to enhance efficiency and user experience.
- Provide excellent customer support while communicating technical information clearly to end users.
- Participate in meetings, planning sessions, and special projects as assigned.
Required Qualifications- Bachelor's degree from an accredited college or university.
- Minimum of 5 years of progressive professional experience supporting enterprise financial management systems.
- Prior experience supporting Momentum (UFMS) is required.
- Prior experience supporting FIRST financial management applications is required.
- Experience providing Tier 2 Helpdesk or advanced functional support.
- Experience conducting system testing, regression testing, and user acceptance testing.
- Experience gathering and documenting business requirements.
- Experience supporting user security administration and access management.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Preferred Qualifications- Experience supporting DEA, DOJ, or other Federal Government financial management environments.
- Experience with G-Invoicing.
- Experience supporting Vendor Management within Momentum or UFMS.
- Experience working directly with software developers and technical teams.
- Experience developing end-user documentation and training materials.
- Knowledge of federal financial management policies and procedures.
