Full-time Enterprise CRM Integration Specialist

Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.

Department:

Enterprise Solutions - Salesforce

Position Type:

Full-Time Support

Salary Range:

$48.07-$55.57-Hourly

Scheduled Weekly Hours:

40

Anticipated Start Date:

December 07, 2026

Length of Contract:

n/a

Posting Information

Support Staff employees, as defined by the full-time Support Staff Collective Agreement, will be given first consideration.

Posting Closing Date:

November 13, 2026

Please note: jobs are posted until 11:59 pm on the job closing date.

Land Acknowledgment:

Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.

Job Description:

Reporting to the Manager, Enterprise Solutions – Salesforce, the Enterprise CRM Integration Specialist’s primary responsibility is to design, develop, implement, support, and improve integrations between the College’s Salesforce Education Cloud environment and other College systems. This work represents 30% of the position’s annual duties. The incumbent is also a senior, hands-on Salesforce developer and technical advisor who develops, configures, administers, and supports Salesforce solutions that advance College goals and provide a reliable experience for employees and students.

The Enterprise CRM Integration Specialist works with business clients, the CRM Technical Lead, the CRM Architect, and ITS teams to define integration requirements and data flows; evaluate real-time, event-driven, and batch patterns; build and test secure APIs and interfaces; and monitor, troubleshoot, and document production integrations. The incumbent addresses data mapping, transformation, synchronization, error handling, recovery, and performance so information remains accurate and available across systems. The incumbent supports the CRM Technical Lead in evaluating integration options and mentors team members through design reviews, code reviews, technical guidance, and shared troubleshooting.

The Enterprise CRM Integration Specialist also translates business requirements into Salesforce configuration and code, including Flow automation, custom objects, Apex, and Lightning Web Components, and provides ongoing platform support and technical guidance. All work follows AC Salesforce Best Practices, the AC Salesforce Center of Excellence Charter, and the AC Salesforce Design Authority Rules, Practices, and Guidelines. Development and configuration are delivered through the College’s formal Copado-managed DevOps pipeline and its release governance, approval gates, and Quality Gate review process.

Required Qualifications:

• Minimum three (3) year diploma/degree in Business, Computer Science or related field;
• Required Salesforce Certifications: Salesforce Administrator Certification, Salesforce Platform Developer I Certification, Salesforce Platform Developer II Certification, Salesforce Java Script Developer I Certification, and Salesforce Certified Platform Integration Architect;
• Combination of at least 8 years’ experience in IT, Business Analysis, Project Management and/or Salesforce Administration with a minimum of five (5) years of hands-on Salesforce development, including at least three (3) years designing, building, and supporting Salesforce integrations;

• Minimum of one (1) years of hands-on experience with Salesforce Education Cloud (not Education Data Architecture);

• Minimum of two (2) years of hands-on experience with standard Apex enterprise frameworks;

• In-depth knowledge of standard capabilities of Salesforce.com including but not limited to customizations, validations, formulas, workflows, process builder, flows, approval process, Salesforce securities, and user management;

• Strong data management capabilities including but not limited to data loader, workbench and any ETL tools;

• Strong reporting background using standard reporting tools including standard Salesforce.com reporting functionality;

• Re-engineering experience updating an existing Salesforce.com configuration to provide solutions for reporting, workflows and enhanced functions;

• Demonstrated experience in planning and implementation of system upgrades and customizations;

• Demonstrated experience in documenting CRM policies & procedures;

• Excellent verbal and written communication skills;

• Demonstrated hands-on experience with Salesforce APIs, secure authentication, data mapping and transformation, integration testing, monitoring, troubleshooting, and recovery; experience with event-driven and batch integration patterns and approved middleware or ETL tools.

* This position is paid at Payband K

* Vacancy is for P23645

This position is subject to the terms of the Full-Time Support Staff Collective Agreement: SSCollectiveAgreementCurrent_E-1.pdf (algonquincollege.com)

This position is eligible for hybrid work in accordance with the College's Flexible Work Arrangement Policy (subject to change): https://www.algonquincollege.com/policies/hr26/