3-5 years of full-stack software development experience using TypeScript/JavaScript, Node.js, and React (or similar)
Proficient in developing APIs, webhooks, and integrations for distributed systems
Hands-on experience in support roles or building tools for support, CS, or RevOps teams
Familiarity with Git and safe version-controlled deployment workflows
Ability to translate operational needs into user-friendly solutions
Self-driven with a shipper's mindset, comfortable owning problems end-to-end in a remote setting
Experience using AI tools effectively in development processes
Responsibilities
Design and build systems that connect ClickHouse customers with support teams
Develop intelligent routing and decision systems for efficient task management
Create AI-powered customer experiences that enhance user interactions
Build internal platforms and tools to improve team efficiency and accuracy
Establish integrations and data flows across various platforms like Salesforce and Slack
Implement automation and observability systems to streamline operations
Collaborate with core Engineering to ensure production readiness and continuous improvement
Benefits
Flexible work environment with remote-friendly policies
Employer contributions towards healthcare
Equity options for all new team members
Flexible time off policies, with generous entitlements in various countries
USD$500 allowance for home office setup for remote employees
Opportunities for in-person connection through global company gatherings
Full Job Description
Support Operations Engineering is an engineering function inside ClickHouse's Support Services organization. We build the systems that decide how customers get help from the moment they describe their problem to the moment it's resolved. This role will help shape how Support Services, RevOps, GTM, and core Engineering teams collaborate on customers. This is not a tools team. About a third of our work directly supports the support organization. The rest is building experiences and systems that change how ClickHouse works with its customers in more effective, streamlined ways.
What you will be doing
You'll design and build the systems that sit between ClickHouse's customers and the teams who serve them. The work is varied by design, and you'll move between problem types as priorities shift:
Intelligent routing and decision systems. Software that decides where work should go and who should handle it, weighing many signals at once, and is built to adapt as the business scales.
AI-powered customer experiences. Customer-facing and internal experiences that understand what someone needs, recommend the best next step, and know when to hand off to a human.
Internal platforms and tooling. Applications that give Support, RevOps, and GTM teams the leverage to work faster and more accurately, built to production standards.
Integrations and data flow. Connections across Salesforce, live chat, incident management, Slack, GitHub, and more, so workflows and data move cleanly between systems.
Automation and observability. Systems that remove repetitive work, surface what's breaking, and give teams confidence in what they're running.
Across all of it, you'll partner with core Engineering to ship to production, and own what you build: code review, testing, monitoring, and continuous improvement.
What you bring along:
3-5 years building and shipping full-stack software in production, with tools like TypeScript/JavaScript, Node.js, and React (or comparable)
Experience developing with APIs, webhooks, and integrations between distributed systems
Hands-on experience close to support: as a support or technical support engineer, or by building tools or integrations for a support, CS, or RevOps team
Confidence with Git and safe, version-controlled deployment workflows
The ability to translate operational needs into solutions that non-engineers can follow
A shipper's mindset: self-driven, curious, and comfortable owning a problem end-to-end in a remote, globally distributed team
Comfort using AI tools day to day in how you build, with a clear sense of where to trust them
Bonus points:
Experience building LLM-powered features in production (routing, retrieval, evaluation, or observability)
Salesforce platform experience (Apex, LWC, Flows, custom objects) or certifications; if you don't have it, the appetite to get there quickly
Support and incident tooling: Pylon, incident.io, PagerDuty, Zendesk, Slack APIs, GitHub APIs
Experience with ClickHouse or other analytical databases
Experience in an early-stage or greenfield environment, or embedded in a support, RevOps, or business-systems function
Perks
Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
Healthcare - Employer contributions towards your healthcare.
Equity in the company - Every new team member who joins our company receives stock options.
Time off - Flexible time off in the US, generous entitlement in other countries.
A USD$500 Home office setup if you're a remote employee.
Global Gatherings - We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
