Sales Manager who enjoys finding new opportunities and winning new clients. You'll grow our fulfilment and warehousing business by connecting with D2C e-commerce brands and B2B shippers, understanding their needs, and managing the sales process from first contact through onboarding.
This is a hands-on, hunter-focused role for someone with strong communication skills, logistics knowledge, and consistent follow-through.
Vacancy Status: This position is for an existing, open vacancy.
Reports To: Senior Director of Fulfillment & Warehouse
What you'll be doing at Ecom?
Business Development & Pipeline Management
- Identify and qualify new prospects across D2C e-commerce and B2B shipping markets within your assigned region.
- Build a strong sales pipeline through consistent outreach, networking, referrals, and targeted account development.
- Independently manage the full sales cycle, including discovery, proposals, negotiation, and signed agreements.
- Achieve monthly, quarterly, and annual revenue targets established by the Senior Director.
- Develop territory plans with clear account priorities, activity targets, and measurable 90-day milestones.
- Maintain accurate CRM records, including opportunity stages, next steps, and realistic revenue forecasts.
Client Engagement & Solution Selling
- Conduct discovery calls to understand each prospect's fulfilment, warehousing, and freight needs before recommending solutions.
- Present tailored Ecom Fulfilment solutions that clearly demonstrate value.
- Explain pricing, processes, implementation requirements, and service expectations in clear, practical terms.
- Prepare accurate proposals and communicate service capabilities and limitations honestly.
- Work with operations and dispatch to confirm capacity, pricing, and service commitments before finalizing agreements.
- Coordinate a complete onboarding handoff to operations and account management.
- Stay actively involved during each client's first 90 days to support a smooth transition and build a lasting relationship.
Market Intelligence & Collaboration
- Monitor competitor activity, pricing trends, and market developments to identify opportunities.
- Provide monthly pipeline and forecast updates to leadership, highlighting progress, risks, and support needed.
- Attend industry events, trade shows, and networking opportunities to generate leads and build brand awareness.
- Share client feedback with operations, WMS, and IT teams to support service and system improvements.
We'd love to hear from you if you have:
- At least 3 years of B2B sales experience, preferably in a service-based business, or account management experience that includes prospecting and closing new business.
- 2-3 years of hands-on experience in a fulfilment or warehouse operation.
- A proven record of winning new business and achieving revenue targets.
- Experience independently managing the full sales cycle, from prospecting through signed contract.
- Proficiency with Salesforce, HubSpot, or a comparable CRM.
- Strong numerical skills, with the ability to assess pricing, revenue opportunities, and sales forecasts.
- Strong listening, presentation, negotiation, and relationship-building skills.
- Ability to work independently, prioritize opportunities, follow up consistently, and take ownership of results.
Preferred Assets
- Knowledge of the 3PL industry and the needs of e-commerce brands and B2B shippers.
- Experience selling fulfilment, warehousing, freight brokerage, or other logistics services.
- An established network within D2C e-commerce, retail logistics, or B2B shipping.
- A degree in Business, Marketing, Supply Chain, or a related field.
- Familiarity with warehouse management systems (WMS), transportation management systems (TMS), or enterprise resource planning (ERP) platforms.
- Bilingual proficiency in English and French.
- Experience in a startup or growing business, including developing sales processes and territory plans.
What's in it for you?
- A solid base: CAD $65,000-$115,000 annually, based on your experience and skills.
- Your wins pay off: Performance-based commission that rewards the business you bring in.
- Coverage that counts: Health, dental and vision benefits.
- Room to grow: A check-in at 90 days and annual performance reviews to discuss your impact and growth. Opportunities available to learn, develop and build your career as Ecom grows.
