Fulfillment Operations Team Leader

The starting pay range for this position per hour is $23.00 - $25.00. The full pay range for this position per hour is $23.00 - $39.10 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at . As a Fulfillment Operations Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities: Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience  Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations  Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments  Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience  Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard  Lead your team and drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability, in support of your direct leader  Utilize your workload planning tools to ensure your team completes all scheduled workload and all orders are fulfilled to meet the delivery, freshness, and service standards Review all fulfillment reporting to identify gaps and develop a plan to resolve With direction from your direct leader, create daily plans for your team Be an expert of operations, accuracy, process and efficiency Enable efficient delivery to our guests by leading pickup and ship from store workload Evaluate and recommend candidates for open positions and develop a guest-centric team. Support your direct leader in their onboarding With your direct leader, establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectations. Close any training gaps through coaching conversations Ensure the team is following food safety guidelines and selecting fresh food items for guests Ensure supplies are ordered timely and stocked. Partnerwith your direct leader for ordering If applicable, as a key carrier, follow all safe and secure training and processes Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences Always demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately Model the execution of physical security processes in order to enhance the instore security culture Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps throughdevelopment, coaching and team interactions Address all store emergency and compliance needs Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws All other duties based on business needs WHAT WE ARE LOOKING FOR   This may be the right job for you if: You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with  You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success  You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times)  The good news is that we have some amazing training that will help teach you everything you need to know to be a Fulfillment Operations Team Leader. But, there are a few skills you should have from the get-go: High school diploma or equivalent  Must be at least 18 years of age or older  Previous retail experience preferred, but not required  Lead and hold others accountable  Learn and adapt to current technology needs  Work independently and as part of a team  Manage workload and prioritize tasks independently  Welcoming and helpful attitude toward all guests and other team members  Effective communication skills  We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:   Access all areas of the building to respond to guest or team member issues  Interpret instructions, reports and information  Accurately handle cash register operations as needed  Climb up and down ladders  Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others  Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed  Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary  Although the role is full-time, it does not come with a guarantee of 40 hours each week. Hours will depend on the needs of the business and may flu