Familiarity with hardware, software, PCs, and networking
Responsibilities
Provide on-site installation and customer support
Diagnose, troubleshoot, and repair complex equipment
Ensure operational quality of system equipment
Instruct customers on system operation and maintenance
Act as a liaison between customers and the company
Interpret customer needs for problem resolution
Support various aspects of field service, including networking
Benefits
Eligibility for the Axcelis Team Incentive bonus plan
Comprehensive benefits package for regular employees
Opportunities for growth and progression within the role
Full Job Description
JOB DESCRIPTION
Position will be mainly for Sherman, TX but could include Dallas, TX and Richardson, TX fab locations.
1st shift.
Field Service/Support Engineer -- Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Education/Experience: Typically requires a Bachelor's degree with 2-4 years of professional experience.
U.S. BASE SALARY RANGE
$35.54 - $53.31
This base salary range reflects the typical compensation for this role across U.S. locations.
Our salary ranges are determined by role and level; individual pay is determined based on
multiple factors, including job-related skills, experience, relevant education or training, work
location, and internal equity. The range provides the opportunity for growth and progression as
you develop within the role.
Base pay is one part of our U.S. total compensation package which includes eligibility in the
Axcelis Team Incentive bonus plan, and comprehensive benefits package (for regular
employees working 20+ hours a week).
About Axcelis Technologies
Axcelis Technologies, Inc. is a leading producer of ion implantation equipment used in the fabrication of semiconductor chips. The company was founded in 1995 and is headquartered in Beverly, Massachusetts. Axcelis' products are used by semiconductor manufacturers to implant ions into silicon wafers, which is a critical step in the manufacturing process of semiconductor chips. The company's customers include many of the world's largest semiconductor manufacturers. Axcelis has operations in the United States, Europe, and Asia.
