Requisition ID: 263200

Salary Range: 90,000.00 - 167,200.00

Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate's relevant knowledge, skills, and experience.

Title: Front Office Administration Manager, Global Banking & Markets / COO

Purpose

Leads and oversees the Executive Assistant (EA) function supporting Front Office Finance leadership in the U.S., ensuring administrative operations, coverage, and support models are delivered efficiently and consistently. This role drives high-performance standards, enables executive effectiveness, and ensures alignment with business priorities, internal policies, and regulatory expectations.

What You'll Do

Team Leadership & Development
• Manage, coach, and develop a team of Executive Assistants supporting Front Office leadership.
• Lead onboarding, training, and continuous development to elevate administrative capabilities.
• Conduct regular one-on-ones, performance reviews, and goal-setting discussions to support individual growth and accountability.
• Provide ongoing guidance on professionalism, judgment, and executive support best practices.

Operational Oversight & Workforce Management
• Assign and oversee daily workflows to ensure appropriate coverage and balanced workload distribution across the team.
• Coordinate coverage for absences, peak periods, and organizational changes, ensuring seamless support continuity.
• Serve as the primary escalation point for scheduling conflicts, prioritization issues, and workflow challenges.
• Assess and optimize team capacity to maximize support across Front Office stakeholders.

Process Excellence & Continuous Improvement
• Establish and standardize administrative processes, tools, and documentation across the EA function.
• Identify and implement opportunities to enhance efficiency, communication, and consistency.
• Track workload trends, coverage gaps, and performance indicators to support data-driven decision-making.

Stakeholder Management & Business Partnership
• Build and maintain strong relationships with Front Office leaders, business managers, and HR.
• Ensure EAs provide high-quality, discreet, and professional support aligned with business expectations.
• Capture feedback from business stakeholders to continuously improve team performance and service delivery.
• Support business initiatives and periods of heightened activity requiring enhanced coordination and administrative support.

Talent Management & Strategic Support
• Partner with HR and business management on recruitment, onboarding, and staffing strategies.
• Drive targeted hiring and talent development strategies to strengthen the EA talent pipeline.
• Perform full people manager responsibilities, including employee relations support and issue resolution as needed.

Risk & Governance
• Understand and incorporate the Bank's risk appetite and culture into day-to-day decisions.
• Ensure administrative processes are executed in alignment with internal controls, compliance requirements, and conduct expectations.

People Strategy & Culture
• Build an inclusive, high-performance environment that attracts, develops, and retains talent.
• Promote a culture of accountability, collaboration, and continuous improvement across the EA team.

What You'll Bring
• 5-10+ years of experience in administrative leadership, operations, or business management
• Prior experience as Executive Assistants or administrative teams in a financial services environment required
• Strong understanding of Front Office dynamics and executive support expectations
• Proven track record of driving process improvements and operational efficiency
• Exceptional stakeholder management, communication, and influencing skills
• Demonstrated experience in people management, coaching, and performance management

Interested?

If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

What's in it for you?

Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): United States : New York : New York City