POSITION SUMMARY:
The Franchise Business Consultant (FBC) serves as a strategic field leader responsible for protecting and elevating the QDOBA brand while driving sustainable performance across assigned franchise restaurants. This role typically supports franchisees operating three or more restaurants and partners closely with franchise owners and their leadership teams to ensure operational excellence, organizational health, and profitable growth. The FBC is accountable for reinforcing brand standards, procedures, and systems, while strengthening people and leadership capability and accelerating brand performance through disciplined execution of QDOBA's operations strategy, with a focused emphasis on People, Hospitality, Culinary, and Off-Premise excellence. Acting as both coach and consultant, the FBC balances support with accountability, while respecting joint-employer boundaries, to deliver consistent guest experiences and long-term franchise success.
KEY DUTIES/RESPONSIBILITIES:
• Protects the integrity of the QDOBA brand by ensuring consistent execution of all brand standards, procedures, systems, and operating processes.
• Conducts structured operational evaluations and market visits; provides clear, written feedback and actionable improvement plans tied to performance outcomes.
• Ensures excellence in Hospitality, Culinary execution, cleanliness, food safety, accuracy, and speed of service.
• Drives Off-Premise performance including digital ordering, delivery execution, and catering readiness.
• Serves as the primary liaison between QDOBA and franchisees, owning the relationship and connecting franchisees with the appropriate brand resources and subject matter experts.
• Acts as a brand standards, procedures, and systems expert; supports consistent execution and change management in the field.
• Coaches franchise owners, Directors of Operations, and restaurant leadership teams to strengthen leadership capability, bench strength, and succession planning.
• Reinforces a people-first culture while maintaining appropriate joint-employer boundaries; ensures effective utilization of QDOBA people and training systems.
• Supports identification, readiness, and ongoing oversight of Certified Training Restaurants.
• Provides guidance and support for New Restaurant Openings, including pre-opening readiness, training systems, and execution at standard.
• Leads and supports the Financial and Business Review (FBR) process and franchise goal alignment.
• Partners cross-functionally with Development, Marketing, Training, Supply Chain, and Operations Support to drive coordinated execution.
• Maintains accurate documentation of evaluations, correspondence, and action plans; ensures compliance with policies and procedures.
QUALIFICATIONS:
Education: Bachelor's degree or equivalent experience required; business or hospitality-related field preferred. Valid Food Safety certification required or ability to obtain.
Experience: 5-6 years of multi-unit restaurant leadership or franchise operations experience.
Skills/Abilities: Deep operational knowledge of restaurant systems; strong understanding of franchise business models and joint-employer considerations; financial acumen including P&L analysis; excellent interpersonal, communication, and presentation skills; ability to influence without authority; high integrity, professionalism, and sound judgment; ability to travel extensively and work flexible hours as business needs require. Requires proficient knowledge of personal computers and related software applications, e.g., Microsoft Word, Excel, and Outlook.
Physical Conditions - Ability to walk, stand, or drive for long durations. Ability to travel up to 90% of the time or as business needs require. Requires flexibility to switch between a standard office environment and a fast-paced restaurant environment. Ability to operate a computer, i.e., desktop, laptop, tablet. Ability and willingness to travel as business necessitates. Ability and willingness to work outside of regular business hours as needed.
Benefits:
- Medical, Dental, Vision, & 401k
- PTO (including vacation and sick)
- Tuition reimbursement
Pay Range: $85,500 - $100,500
