3 to 6 years of product management experience, preferably in an early-stage company
Strong customer-facing skills with both technical and non-technical stakeholders
Ability to synthesize customer interactions into actionable product insights
Technical familiarity to effectively communicate with engineering teams
High adaptability and low ego, thriving in fluid environments
Willingness to travel frequently to customer sites
Responsibilities
Conduct on-site workflow discovery with customer teams
Extract insights from customer meetings to inform product direction
Develop a clear and actionable product roadmap for engineering
Update customers regularly on implementation progress and engage them in real-time feature iterations
Manage post-sale customer relationships through to product launch and beyond
Collaborate closely with Sales and Engineering to facilitate smooth delivery
Incorporate customer feedback into strategic discussions about product development
Benefits
Opportunity to define the product management function from scratch
Direct access to engineering for influence over product direction
Potential for leadership roles as the company grows
Engagement with challenging AI problems in an underserved sector
Work with a proven product delivering clear ROI for major US fleets
Full Job Description
The Role
We are looking for a Founding Product Manager to own product discovery, roadmap, and customer implementation for Hyperscale. You will be part of the pod we send to customer sites: sitting alongside the Sales Engineer and Account Executive, running discovery sessions, converting customer insights into product direction, and managing ongoing implementation relationships through go-live and beyond.
This is not a spec-writing role at a large company. The person who thrives here is low-ego, high-agency, and genuinely excited to be in the room with customers figuring things out in real time. You will report directly to the CTO and be one of the most important hires we make this year.
What You'll Do
Product Discovery and Roadmap
Travel on-site with the customer pod to conduct workflow discovery with dispatchers, drivers, and operations teams
Mine customer conversations for product insights and unmet needs
Convert field learnings into a clear, prioritized roadmap that engineering can build against
Advocate for the roadmap internally and make the case for what to build next and why
Write product specs that give engineers exactly what they need without over-engineering the process
Customer Engagement and Implementation
Run ongoing meetings with customers to update them on implementation progress and product developments
Iterate directly with customers on specific features: scope, validate, and refine in real time
Manage the customer relationship from post-sale through go-live and expansion
Identify gaps between what customers need and what the product currently does, and close them quickly
Cross-Functional Collaboration
Work closely with the Sales Engineer and Account Executive as part of a coordinated customer pod
Partner with engineering to scope builds, set timelines, and unblock delivery
Bring the voice of the customer into every product and engineering discussion
Help define the go-to-market motion as we scale from a handful of marquee customers to a repeatable sales process
What Success Looks Like (First 90 Days)
A working roadmap that reflects real customer needs and has buy-in from engineering
Running customer implementation meetings independently with minimal founder involvement
At least one feature shipped that came directly from something you heard in the field
Engineering and sales both trust you as the connective tissue between them and the customer
Who You Are
3 to 6 years of product management experience, ideally including time at an early-stage company
Founding PM mentality: you write specs AND take customer calls AND figure out what nobody told you to do
Highly comfortable talking to customers, including non-technical operators and executives
Strong product intuition: you can walk out of a customer conversation with a clear point of view on what to build
Technical enough to work credibly with engineers and understand integration complexity
Low ego and high adaptability: you do not need a defined process to be effective
Willing and excited to travel on-site to customer locations
Ready to reshape what you do and how you do it as AI redefines what's possible
Nice to Have
Background in logistics, trucking, fleet management, or supply chain software (Samsara, Motive, Flexport, or similar)
Familiarity with TMS platforms (McLeod, TMW, Omnitracs), ELD systems, or dispatch software
Prior experience with AI/ML products, e specially conversational AI or agent-based systems
Experience in professional services, implementation, or customer success engineering
Why Hyperscale
Real product in production with major US fleets, not a prototype
Clear ROI and strong metrics already proven in the field
Direct access to the engineering team and real influence over product direction
Opportunity to define the product management function from scratch
Path to leadership as we scale
Work on genuinely hard AI problems in a massive, underserved industry
